Customer Success Manager

Sage Net ATL
841 Livingston Ct SE
Marietta, GA 30067, USA

WHO WE ARE

Empowering Connections, Inspiring Possibility

Sage Netis a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S.,Sage Net connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

Sage Net’snationwide infrastructure includes 24/7/365 U.S.

-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a nationallogisticscenter, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makes

SageNetunique isits

Why: a passion for Trusted Connections. This is a two-fold commitment. First,Sage Net delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections,Sage Net enhances the world that connects us all.

WHAT YOU’LL DO

As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with

SageNet. You will help coordinate customer needs frominitialconversations and quoting through contracting, implementation, ongoing service, renewals, and account growth.

In addition to supporting the ongoing success of your customer portfolio,you'llhelp coordinate quotes, contracts, renewals, implementation activities, and service changes whileidentifyingopportunities to grow customer relationships and deliveradditionalvalue.

This role is ideal for someone who enjoys helping customers, keeping details organized, and working across teams to ensure commitments are fulfilled. You will support existing customer accounts,assist with qualified opportunities provided bySageNet, and help customers receive continued value from their satellite services. Deep satellite knowledge is notrequiredon day one. We are looking for someone who is curious, conscientious, relationship-focused, and excited to learn.

Customer Relationships & Success

• Serve as the primary point of contact for assigned Satellite Services customers, building trustedrelationshipsand delivering an exceptional customer experience.
• Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, answer questions, and ensure they receive maximum value from
  
  SageNet'sservices.
• Partner with Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer requests, resolve issues, and ensure successful service delivery.
• Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.
• Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals.
• Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
• Identify opportunities to expand customer relationships throughadditionalservices and solutions that align with customer needs.
• Maintainaccuratecustomer information, account activity, and opportunities within Salesforce and other
  
  SageNetsystems.
• Continuously learn
  
  SageNet'ssatellite solutions, processes, and systems while looking for ways to improve the customer experience.

YOUR IMPACT

Success in this role is measured by the quality ofthe customer experience, the accuracy and timeliness of account coordination, and your ability to strengthen and grow customer relationships.

You will be successful when you:

• Build trusted and responsive relationships with customers.
• Keep customers informed throughout quoting, contracting, implementation, and ongoing service.
• Coordinate effectively across…