Manager of Programs

Manager of Programs

Salary Range: $68,000.00 to $71,000.00 annually

The Manager, Academy Program is an entrepreneurial leadership role that is responsible for the program evolution, implementation, and ongoing oversight of The Academy at Tommy Nobis Center. The Academy delivers an accelerated vocational training program focused on education, training, and employment for young adults with disabilities. Initially provided in a classroom environment the participants will transition to a community-based internship and onto successful employment with wrap‑around support services to retain employment.

This role is responsible for recruiting and building the Academy Cohort pipeline, coordinating services with participants, families, staff, community partners, and employers, and leading the Academy team members.

• Educates the community regarding the Academy program and owns the recruitment of participants to achieve target cohort size.
• Responsible for delivery of services and ownership of success outcomes for participants in the program, from time of acceptance to successful employment placement and the Academy‑to‑employment transition process.
• Owns the continuous development and improvement of program curriculum (career exploration, job readiness, interview skills, etc.) based on participant and employment outcomes and program requirements.
• Oversee the daily operation of the Academy delivered on‑site and within the community.
• Responsible for creating and sustaining a positive Academy Culture, Alumni Network, and participant experience.
• Develops and manages strategic plans for future programmatic growth.
• Responsible for maintaining alignment between admissions, Academy experiences, employment preparation, and employment outcomes.
• Steward excellent customer service and positive, productive relationships with community partners, i.e., participants, parents, GVRA, educational partners, strategic partners, funding partners, employment partners, etc.
• Ensure participant cases notes are prepared timely by the Instructor(s), support staff and employment specialist(s).
• Develops, completes, and submits monthly status reports for program participants.
• Works directly with finance department to ensure accurate monthly billing. Coordinates with the team and Accounting to ensure proper and timely billing for all services delivered.
• Responsible for day‑to‑day management, coaching, and development of staff including timecard entries, approves employee payroll and mileage, and annual performance evaluations.
• Responsible for hiring, training, coaching, and scheduling program staff to ensure services are provided at the highest level of quality.
• Utilize Vertex to report and record documentation of services delivered.
• Responsible for acquiring service authorization and maintain adequate reporting records for each participant receiving authorized services, including demographic data required for grants and Development efforts.
• Maintain accurate records for data metrics and demographic tracking.