Senior Controls Support Engineer

Senior Controls Engineer – Customer Support (NASC)

Company: Vanderlande
Location: Marietta GA
Travel: Up to ~25%
Department: North America Service Center (NASC)

Vanderlande is looking for a Senior Controls Engineer to support live, mission-critical automation systems for customers across North America
. In this role, you will provide third-level controls support
, resolve complex PLC-related issues, and contribute to continuous system and service improvements.

This position combines advanced technical troubleshooting, customer interaction, and occasional on-site support, with a strong focus on system reliability and customer satisfaction.

• Provide third-level support for complex PLC, controls, and automation incidents
• Troubleshoot live systems using Rockwell Automation PLC platforms (Control Logix, Compact Logix, Guard Logix) with Studio 5000 / RSLogix
• Diagnose issues related to PLC logic, HMI/SCADA, safety systems, industrial networks, and I/O
• Perform structured root-cause analysis and implement permanent corrective actions
• Support customers remotely via secure VPN connections
• Travel to customer sites across North America to perform:
  • Software deployments and upgrades
  • System health checks
  • Performance improvements and corrective actions
• Create and maintain technical documentation and troubleshooting guides
• Collaborate with internal teams to improve tools, processes, and service delivery

• Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, or equivalent experience
• 3+ years of experience in industrial automation or controls support
• Strong hands-on experience with Rockwell Automation PLCs and Studio 5000
• Experience with industrial networks such as Ether Net/IP (Control Net / Device Net is a plus)
• Ability to troubleshoot live production systems in a structured and calm manner
• Strong communication skills and a customer-focused mindset
• Willingness to participate in a compensated on-call / stand-by rotation

• Flexible working model
• Opportunity to work on advanced, large-scale automation systems
• Exposure to a wide range of customer environments across North America
• Collaborative team culture with strong focus on learning and improvement
• Competitive compensation and benefits

Vanderlande is a global leader in future-proof logistics automation. Within our North America Service Center (NASC), we deliver 24/7 support services that help our customers keep their operations running reliably and efficiently.