Senior Controls Support Engineer

### Job Title Senior Controls Support Engineer###

Job Description
** Senior Controls Engineer – Customer Support (NASC)
**** Company:
** Vanderlande  
*
* Location:

** Marietta GA  
** Travel:
** Up to ~25%  
** Department:
** North America Service Center (NASC)
** Role Overview
** Vanderlande is looking for a
** Senior Controls Engineer
** to support live, mission-critical automation systems for customers across
** North America**. In this role, you will provide
** third-level controls support**, resolve complex PLC-related issues, and contribute to continuous system and service improvements.

This position combines advanced technical troubleshooting, customer interaction, and occasional on-site support, with a strong focus on system reliability and customer satisfaction.
** What You’ll Do
*** Provide
** third-level support
** for complex PLC, controls, and automation incidents
* Troubleshoot live systems using
** Rockwell Automation PLC platforms** (Control Logix, Compact Logix, Guard Logix) with
** Studio 5000 / RSLogix
*** Diagnose issues related to PLC logic, HMI/SCADA, safety systems, industrial networks, and I/O
* Perform structured root-cause analysis and implement permanent corrective actions
* Support customers remotely via secure VPN connections
* Travel to customer sites across North America to perform:  + Software deployments and upgrades  + System health checks  + Performance improvements and corrective actions
* Create and maintain technical documentation and troubleshooting guides
* Collaborate with internal teams to improve tools, processes, and service delivery
** What You Bring
*** Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, or equivalent experience
* ** 3+ years of experience
** in industrial automation or controls support
* Strong hands-on experience with
** Rockwell Automation PLCs
** and Studio 5000
* Experience with industrial networks such as
** Ether Net/IP** (Control Net / Device Net is a plus)
* Ability to troubleshoot live production systems in a structured and calm manner
* Strong communication skills and a customer-focused mindset
* Willingness to participate in a compensated on-call / stand-by rotation
** What We Offer
*** Flexible working model
* Opportunity to work on advanced, large-scale automation systems
* Exposure to a wide range of customer environments across North America
* Collaborative team culture with strong focus on learning and improvement
* Competitive compensation and benefits
** About Vanderlande
** Vanderlande is a global leader in future-proof logistics automation. Within our
** North America Service Center (NASC)**, we deliver 24/7 support services that help our customers keep their operations running reliably and efficiently.
** Aspire. Grow. Achieve.
* Together
* ** Are you looking to develop your career and satisfy your ambitions at a company where you can
** aspire
* * to new heights, enjoy personal
** growth
* * and thrive on
** achievement
* * environment.
We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and Fed Ex. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.

If you
** aspire
* * to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.

To
** achieve
* * our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.

You will
** grow**, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that
*** together
* ** we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
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