Senior Field Service Engineer

Position Summary

As a Senior Field Service Engineer (SFSE) you will support Vanderlande customer sites from a mechanical and electromechanical perspective. This role will primarily support the launching of new customer sites, with occasional support at existing facilities. The work will be alongside customer employees acting as a consultant, supporting incident restoration, root cause analysis, and other system improvements.

Senior Field Service Engineer

• Support troubleshooting incidents on Vanderlande supplied equipment
• Work alongside the customers to perform system maintenance
• Perform health checks and audits on the mechanical aspects of the system
• Perform emergency corrective maintenance
• Act as main liaison between the site and Vanderlande on electromechanical issues
• Process and escalate as required
• Write up incident summaries and provide reports as and when required

• Experienced to degree level in a relevant competency
• Mechatronics
• Service Technician
• Electromechanical
• Minimum 3 years’ experience in material handling systems

• Bachelor’s degree in mechatronics or mechanical engineering
• 5 years’ experience in supporting material handling systems

• Strong communication skills, written & verbal
• Able to work on own initiative
• Able to prioritize work as and when needed
• Willing to learn and improve technical capabilities
• Good analytical skills
• Solution-oriented attitude
• Great troubleshooter and problem solver

This role will be focused on launching new customer buildings in North America. You will be required to travel most of the time on short-term assignments. Travel is estimated to be 75%–100%. In between travel assignments you will work out of the Vanderlande NA headquarters in Marietta GA.