Call Center Engineer's; Avaya-Marietta GA

Call Center Engineer's (Avaya)

Location:

Marietta GA

Position Type:
Contract

Rate: W2/1099 Preferred only Green card, US Citizen and GC EAD

Preferred Skills
- Requires 3 to 5 years recent hands-on experience with IP based systems used within contact center technologies and administrative systems deployed within the organization. Minimum of 3 to 5 years recent demonstrative knowledge in supporting Avaya systems, including CM, MM, CMS and other contact center technologies. Proven ability to construct and interpret complex vectors adhering to the corporate standard and practices dictated by the Operations Manager.

Understanding of Avaya Unified Communications. Working knowledge or certification of Avaya's Architecture in both software and hardware. Including IP network regions, media resources, station registration, etc. Understanding of TDM, SIP and H.323 endpoints. General concepts of XML as it relates in a telephony environment. Familiarity with UNIX, Windows, Oracle, SQL, Java and .Net is a plus. Must have a concept of Voice Portal, System and Session Manager.

Must have a concept of the Nuance Speech Application system. Concept of VoIP protocols, QoS standards and policies Working knowledge of best practices of operating systems, server hardware configurations and databases as it relates to the telephony infrastructure. Proven experience of the ability to leverage tools and techniques available to diagnose telecommunication problems. Expert knowledge with Avaya server platforms. Expert knowledge with Avaya G350, G700, G450 and G650 gateways, commands and components.

Soft Skills Needed
- Must work well independently as well as with co-workers and be more than willing to provide suggestions / recommendations as needed. Strong analytical, troubleshooting and problem solving skills. Excellent interpersonal and communication skills (technical and non-technical)