Care Management Support Assistant

Employer Industry: Healthcare Services

• Salary range of $39,000 - $49,400 per year
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off
• Supportive work environment focused on health and well-being
• Work remotely with occasional travel required for training or meetings

• Recognize ACD specific assessments/treatment plans and pend referrals and authorizations for review
• Coordinate authorizations with Autism Services Navigators and Utilization Management
• Answer inbound calls on the TRICARE Autism Care Demonstration and educate beneficiaries and providers about the program
• Respond to questions from associates and providers to obtain necessary information for referrals
• Manage a high volume of work while meeting deadlines in a customer service or referral management role

• Must be a U.S. citizen due to Department of Defense contract requirements
• Ability to obtain interim approval for government security clearance
• Minimum of 3 years of experience in customer service or referral management
• Minimum of 3 years of experience in the healthcare/medical or health insurance field
• Must be able to work a shift from 10:30 a.m. to 7 p.m. E.T.

• Military healthcare service experience or knowledge of the TRICARE entitlement program
• Bachelor's degree

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.