Arcade Attendant

Arcade Attendant – Andretti Indoor Karting & Games

An Arcade Attendant is a part‑time role responsible for anticipating guest needs, exceeding guest service expectations, and creating a fun, safe environment for all guests. All positions assist guests in various areas and uphold Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• 1+ year prior guest service experience (hospitality, restaurant, or entertainment).
• Excellent verbal communication skills.
• Attention to detail and ability to perform in a fast‑paced, loud environment.
• Ability to use a point of sale system and other electronic equipment.
• Physical ability to lift up to 30 lbs. and stand or walk for long periods.
• Flexible to work days, nights, holidays, and weekends.

• Welcome visitors by greeting them in a friendly and positive manner.
• Project and articulate racing requirements and safety guidelines to guests.
• Conduct redemption inventory and ensure displays are completely full.
• Perform minor repairs on games and explain operation to guests.
• Notify Game Techs of any machine errors and return game‑play credit to guests.
• Deliver energetic guest service with a sense of urgency.
• Observe, instruct, and monitor guests for safety and guideline adherence.
• Assist with any guest recovery and ensure positive guest experiences.
• Maintain knowledge of Andretti brand, product, and policies & procedures.
• Communicate clearly and professionally while interacting enthusiastically with guests and co‑workers.
• Be aware and knowledgeable of facility emergency procedures.
• Perform opening, running, and closing department duties as assigned.
• Prior guest service or hospitality experience is preferred.

• Walk or stand for extended periods.
• Lifting up to 15 lbs. on a regular basis.
• Perform functions requiring organization, bending, reaching, turning, lifting, climbing, and occasional stocking up to 50 lbs.
• Communicate quickly and accurately.
• Work environment may include bright, dim or flashing lights and loud sounds.
• Require manual dexterity to use and operate all necessary equipment.
• Understand, follow, and maintain safety standards at all times.

Competitive pay, 401(k) with company match, and opportunities for professional development and promotion from entry level positions.