Hilton Marietta - Guest Service Agent; or PT

Location Description

Hilton Atlanta/Marietta Hotel & Conference Center's grand structure and idyllic location warmly welcome Guests traveling for business and leisure. Stay at this hotel in Marietta, GA, and be near hiking, mountain trails and the on-site City Club Marietta Golf Course. Business Guests will appreciate the convenience of the flexible Atlanta conference space while families can experience the many amenities accompanied by lush views.

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Full-time

Applicants have rights under Federal Employment Laws

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