Senior Benefits Analyst

Job Summary:

The Benefits Analyst is responsible for the day-to-day administration and operational execution of the company's employee benefits programs across the United States and Canada. This role serves as the primary operational owner for health and welfare benefits, retirement programs, leave of absence administration, disability processes, benefits systems, and employee support. Working closely with employees, managers, vendors, and internal stakeholders, the Benefits Analyst ensures benefits are administered accurately, efficiently, and in compliance with applicable laws and company policies.

The role partners extensively with third-party administrators, insurance carriers, payroll, HR Business Partners, and People Operations to deliver an exceptional employee experience while maintaining operational excellence. This position balances employee-facing support with technical benefits administration, process management, systems configuration, vendor coordination, compliance activities, and continuous process improvement.

Administer all U.S. and Canadian employee benefit programs, including but not limited to:
Medical, dental, and vision Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) Retirement savings plans Basic and supplemental life insurance Short-term and long-term disability Accidental Death & Dismemberment (AD&D) Critical illness, accident, and other voluntary benefits Ensure timely and accurate enrollment, life event, termination, and eligibility processing. Audit benefit transactions to ensure accuracy between Workday, payroll, carriers, and third-party vendors.

Resolve enrollment discrepancies and eligibility issues. Support annual open enrollment planning, testing, execution, communications, and post-enrollment reconciliation. Coordinate implementation of new benefit programs and plan changes. Serve as the primary point of contact for employee and manager questions regarding benefit plans and leave programs. Provide timely, accurate, and empathetic support while educating employees on available benefit offerings. Research and resolve complex benefit issues by partnering with vendors, carriers, payroll, and internal stakeholders.

Escalate sensitive or complex cases appropriately while maintaining a high level of customer service. Develop and maintain benefits knowledge articles, FAQs, and employee resources. Coordinate leave administration with third-party leave administrators for U.S. employees. Manage internal leave workflows, including:
Tracking leave status Coordinating return-to-work activities Monitoring leave timelines Processing status changes Partnering with payroll on supplemental pay calculations Administer Canadian statutory leave programs in accordance with provincial requirements. Coordinate disability administration and employee communications throughout the leave lifecycle. Partner with HR Business Partners on complex leave situations while ensuring compliance with applicable regulations. Support benefits-related business processes, eligibility rules, event processing, and security.

Perform system testing for benefit plan changes and annual open enrollment. Monitor data integrity and complete regular audits of benefit information. Partner with HRIS and Payroll to troubleshoot system issues and improve processes. Maintain accurate benefit documentation and system procedures. Assist with vendor implementations, renewals, and operational transitions. Coordinate carrier file testing and ongoing eligibility file management. Coordinate workers' compensation administration with carriers and internal stakeholders.

Track claims and ensure timely reporting requirements are met. Coordinate payroll impacts and…