Enterprise Desktop Administrator

Overview

About Us:

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries.

Our values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. Come Take Flight at KSU!

Location:

Primary location for job responsibilities. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Position operates and supports the systems, services and solutions provided by the Enterprise Desktop Engineering group. The group provides end-user device related services and solutions, including desktop, laptop and mobile operating systems, related applications and hardware, enterprise mobility management solutions, software licensing, digital signage, and printing solutions.

• Operate and support enterprise desktop and end user device management related systems, services and solutions ensuring their quality, stability, recoverability, and security.
• Diagnose and resolve problems and service tickets.
• Maintain documentation of existing systems, services, processes, and procedures.
• Augment primary on-call staff by responding to major on-call events during nights and weekends.

Educational Requirements:
Bachelor’s from an accredited institution of higher education in computer science or related field, or an equivalent combination of relevant education and/or experience.

Required Experience:
One (1) year of IT experience.

Preferred Qualifications:

• An advanced degree from an accredited institution of higher education in a related field.
• Experience working in higher education.

Abilities:
Able to function with autonomy, make sound and timely decisions, and use good judgement to determine which decisions should be escalated. Able to diagnose and resolve problems. Able to identify problems and take appropriate action. Able to handle multiple tasks or projects at one time meeting assigned deadlines.

Knowledge:
Knowledge of operating systems, virtualization, cloud services, and associated software; extensive knowledge of desktop and end-user device management operations; awareness of current technologies and industry best practices for areas of responsibility.

Skills:
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills. Proficient with Microsoft Office suite. Strong attention to detail, follow-up, customer service, and phone/e-mail etiquette.

The University System of Georgia core values are Integrity, Excellence, Accountability, and Respect. For more details, see USG Board Policy 8.2.18.1.2 and USG policy on Freedom of Expression and Academic Freedom (Board Policy 6.5).

Equal Employment Opportunity:
Kennesaw State University is an Equal Employment Opportunity Employer. The University prohibits harassment or discrimination on the basis of race, color, sex (including sexual harassment and pregnancy-related conditions), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status. For more information or to file a complaint, contact the Office of Institutional Equity, English Building, Suite 225, eeo.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a…