Senior IT Site Manager

Long View. A career that helps you get more out of life.

We are looking for an energetic and client-facing Senior
IT Site Manager for our Houston branch to build a dynamic relationship with our client, be a creative problem-solver and apply technical expertise when needed!

In this role, you will align the delivery of services with Long View’s core values and our clients’ expectations to ensure a healthy IT environment! As the front line representative for Long View, you will interact directly with our clients and our Systems Consultants. You will also work directly with Account Managers and the Client Service Managers (CSM) to provide quotes as well as escalate client side opportunities for potential projects.

• Day-to-day management of all of Long View’s onsite end user support personnel
• Manage and coordinate with Long View’s offsite desk side resources and offsite shared services
• Assure Long View’s IT team is monitoring and responding to the client’s ticket queue
• Work with Long View’s recruiting and management team to screen and interview resources and hire to fill client services resource roles for Long View’s onsite team in order to provide the agreed upon service to client
• Ensure resources have a solid understanding of client’s culture, policies, practices and guidelines
• Track each service provided by the client services team
• Communicate status of incidents, plans for resolving incidents and completed incident reports
• Offer expertise and insight into best practices that client may incorporate into the delivery of client services
• Make recommendations on metrics that may be used to measure performance of services being delivered
• Manage the processes, tools, best practices, and measurements utilized in delivery of Services
• Provide monthly reporting to your client on agreed upon performance criteria

• 8+ years in an IT leadership role directly responsible for customer experience providing support for multiple technologies and/or services, preferably in a managed services environment
• Understanding of wide range of IT infrastructure technologies, including cloud
• Ability to coordinate and oversee all operational activities within the accounts you support
• Expertise in project resource coordination and resourcing
• Leadership in major incident processes and provide client specific guidance to the incident resolution team
• Excellent presentation and communication skills
• Expertise in contract management

• Bachelor’s Degree in Computer Science or Information Technology Management
• Knowledge of ITIL Foundations; ITIL certification

• Career growth
  – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work
  – Be part of exciting projects while accessing all the latest technologies
• Flexible environment
  – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
• Comprehensive benefits package from day one

$86,080 - $112,980 a year

Expected Salary Range plus incentives

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program

Wan…