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UCaaS Help Desk Support Representative
Job in
Marietta, Cobb County, Georgia, 30064, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Resolve client UCaaS technical issues promptly and efficiently.
- Handle provisioning and maintenance requests, including line transfers and user group additions.
- Contribute to UCaaS system maintenance, updates, and database reviews.
- Provide timely, detailed and accurate reporting to external and internal audiences.
- College Degree
- 1+ years in telecommunications and/or UCaaS/Help Desk support
- Technical expertise in UCaaS and cloud-based communication platforms
- Troubleshooting and resolving technical issues related to UCaaS services (voice, video, messaging, and collaboration tools)
- Proficiency with Microsoft Office, particularly Excel, for data management and reporting
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