Internal Customer Onboarding Specialist

Position Overview

Marietta, Georgia, United States of America.

Responsible for coordinating and completing all internal tasks related to the onboarding of new business. Ensures initial servicing of new customer residents is smooth and error free by acting as internal liaison/quality assurance point person upon startup of service and on-boarding of patients.

• Establish and maintain set up of new facilities within pharmacy management system.
  • Use account information to configure system settings including ECM folders/workflows based on requirements.
  • Customize workflows, templates, forms, and other settings to align with the needs of the facility.
  • Communicate with Account Manager as needed to obtain adequate information for patient/facility profiles.
  • Devise plan to maintain accurate med lists until facility's go live date.
• Conduct Quality Assurance and Testing:
  Ensure accuracy of information and tests interface to ensure correct setup and functionality.
• Troubleshoot issues and provide ongoing support for interface related problems.
• Collaborate with internal teams to address any identified issues or gaps in system performance.
• Serve as primary contact for eMAR/EHR-related customer and team member inquiries.
• Ensure compliance with all company policies.
• Provide assistance in pharmacy operations on an as needed basis.
• Other essential functions and duties may be assigned as needed.

• High School Diploma or GED required.
• Pharmacy Technician license/certification/registration (per state requirements).

• 2+ years of related experience (advanced degree may substitute for experience).
• Advanced computer skills: pharmacy operations system experience required.
• Ability to work independently and deliver to deadlines.
• Ability to solve problems with minimal direction.
• Great attention to detail and accuracy.
• Ability to excel in a fast‑paced, team‑oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate.
• Working knowledge of State Assisted Living regulations and facility requirements.
• Experience working with medication administration records.

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy.
• Relational – ability to build relationships with business unit management and become “trusted advisor.”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently.
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level.
• Team Oriented – ability to work effectively and collaboratively with all team members.

• Ability to communicate clearly and concisely in verbal and written form.
• Strong communication skills and a customer service attitude.
• Must be able to frequently communicate with customers and/or with others about customer’s requirements, complaints, and common inquiries.

• Regular communication with others inside and outside the pharmacy.
• Frequent movement within the office/pharmacy; ability to sit or remain in a stationary position for extended periods, and occasionally stand or access high places.
• Ability to constantly operate computers, phones, and other office equipment.
• Ability to bend, stoop, kneel, crouch, or crawl, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required: close vision, color vision, ability to adjust focus.

• Noise level usually low to moderate.
• Requires collaborative interaction, conflict management, and handling stressful situations and deadlines.
• Desk work in office environment.
• Ability to work flexible hours including weekends.

• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service

FLSA Status:
Non-Exempt.

Consistent with applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This description reflects the Company’s assessment of the essential functions of the job, but does not proscribe or restrict other tasks that may be assigned from time to time. Duties, responsibilities, and activities may change at any time with or without notice.

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