NOC Team Lead

WHO WE ARE

Empowering Connections, Inspiring Possibility

Sage Net is a leading managed services provider specializing in connectivity, digital signage, cybersecurity, and satellite communications. The company connects, manages, and protects technologies and devices across widely distributed enterprises. Sage Net’s people, processes, and technologies, coupled with its collaborative approach, empower customers to achieve their core business objectives.

The company offers world class service and support via its US based 24 by 7 by 365 Network Operations Centers and Security Operations Centers, geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

With a three-decade track record in managed services, Sage Net manages communications for more than 430,000 endpoints across retail, financial, healthcare, utilities, and energy organizations.

As the Team Lead for Satellite NOC Operations, you will serve as the technical leader and primary escalation point for Sage Net's satellite and VSAT services, helping ensure the reliability and performance of mission critical customer networks. In this role, you'll provide technical guidance, lead complex incident response efforts, and partner with engineering, teleport operations, and customer facing teams to deliver exceptional service.

While this position does not have direct reports, you will play a key role in mentoring teammates, improving operational processes, and driving technical excellence across the Satellite Network Operations Center.

• Serve as the primary escalation point for complex satellite and VSAT incidents, ensuring thorough troubleshooting and timely resolution.
• Provide advanced technical guidance on satellite specific issues including RF degradation, modem configuration, hub infrastructure, teleport coordination, and WAN integration challenges.
• Monitor case queues, ticket aging, and SLA adherence to ensure service level commitments are consistently met.
• Insert into high impact incidents as needed to accelerate resolution and remove roadblocks.
• Lead major incident bridge calls, provide impact assessments, and communicate resolution progress to internal stakeholders and enterprise customers.
• Partner with Satellite Engineering and teleport teams to address recurring issues, identify root cause trends, and implement preventive solutions.
• Analyze satellite network performance metrics such as Eb No, signal quality, latency, and utilization to identify systemic issues and recommend corrective action.
• Represent the Satellite NOC on customer calls, providing technical explanations, status updates, and post incident summaries.
• Support workload balancing, shift coordination, and day to day operational execution to ensure efficient NOC performance and customer responsiveness.
• Mentor and coach Tier 1 and Tier 2 associates, reinforcing troubleshooting standards, documentation quality, and customer communication expectations.
• Contribute to the development and maintenance of satellite specific runbooks, knowledge base articles, and process documentation.
• Participate in on call rotations and provide after-hour leadership support as required in a 24 by 7 environment.

You are a technically driven leader who thrives in fast paced, mission critical environments where solving complex problems makes a real impact. You enjoy mentoring others, collaborating across teams, and taking ownership during high priority incidents. Whether you're troubleshooting a satellite network issue, guiding teammates through a complex escalation, or partnering with customers to restore service, you bring confidence, sound judgment, and a commitment to operational excellence.

If you're passionate about delivering reliable connectivity and helping others succeed, we'd love to have you on our team.

• Associate's or Bachelor's degree in Information Technology, Networking, Telecommunications, Computer Science, or a related field, or equivalent professional experience.
• 3 to 5 years of experience in a Network Operations Center supporting…