Media​/Metadata Specialist

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such asCathay

Pacific,Singapore Airlines,Air Canadaand Turkish  Airlineshave trusted us to provide solutions from high-speed broadband internet to movies,television and games.

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.

Anuvuis embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, whileremainingflexible andfuture-focused.

The Metadata Specialist provides avital role in supporting

Anuvu’sairline metadata team across our customer accounts.

Asthe airline metadata expert,you willdocumentprocesses,track progress againstkey milestones,manage high-priority metadata,and ensurebothquality and on-time delivery toclients.

This role involves regular meetings—primarily with the metadata team, but also with the broader account team—to provide status updates,identify and address blockers, and ensure compliance with process improvements as required . You will take ownership of quality control documentation, ensuring all necessary tasks are signed off during each client media cycle. Additionally, you willbe responsible forissue resolution and prevention, ensuring all corrections are implemented and root cause analysis is conducted.

Building strong relationships, you will foster collaboration and trust with both the airline team and external stakeholders/partners.

Location:

Atlanta, United States

Remote Options:
Hybrid with regular travel required to client

• Act as the subject matter expert for airline metadata across all OEM systems, offering support to the metadata team and Service Manager
• Facilitate regular meetings and check-inswiththe
  
  Metadata Team
• Create andmaintainprocess documentation, capturing airline-specific system nuances, client preferences, and any other relevant information
• Develop, refine, and manage QC checklists to ensure metadata accuracy and compliance before final sign-off
• Continuous process improvement – suggesting and implementing new processes to avoid errors or streamline metadata production
• Ownership of key NLC / high priority metadata updates (i.e. Safety Videos / PRAMs / key advertisements or airline marketing videos)
• Monitor encodes and ensure timely execution of content updates throughout the cycle
• Investigate and resolve issues identified in OEM rack tests, collaborating closely with OEM partners and internal stakeholders
• Monitor key cycle milestones andmaintaincalendar of deadlines, proactively follow up with internal stakeholders, provide updates during
  
  Steer
  
  Comeetings, and flag any issues or delays to the schedule
• Assist with the information flow into the metadata team
• Assist the Service Manager with file tracking and issue reporting, ensuring thetimelyresolution of missing or failed files and implementing any necessary metadata updates
• Maintain error log – ensuring all corrections are actioned and any issues are resolved as soon as possible
• Conduct root cause analysis (RCA) and draft incident reports for onboard metadata errors
• Training and developing the skills of the team
• Quality & ownership: Take accountability for delivering accurate, high-quality metadata and see issues through to resolution.
• Proactive delivery: Manage…