Digital Experience Manager

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

At Wellstar, we are a dynamic and innovative healthcare organization focused on delivering exceptional care to our patients and the communities we serve. As we continue to grow, our Brand and Marketing Team is seeking a collaborative and detail-oriented Digital Experience Manager to support the strategic vision and daily operations of our website and app platforms. Reporting to the Director of Digital Experience, this role will assist in managing projects, developing digital standards and protocols, and ensuring seamless coordination with marketing and cross-functional teams.

This role acts as a critical support system by helping to execute strategies and manage the execution of day-to-day tasks across digital marketing channels.

Passionate about creating user-first experiences, the Digital Experience Manager will play a key role in enhancing how our customers interact with digital healthcare platforms. With a focus on delivering seamless, intuitive, and engaging digital journeys, this role will contribute to transforming healthcare interactions into meaningful connections that prioritize the needs and expectations of every user. To achieve this, this role will collaborate closely with marketing leadership to ensure alignment with the annual marketing strategy, reinforce the brand, and integrate digital platforms with service line marketing initiatives.

• Support the Director of Digital Experience in executing the overall strategy for website and app platforms, ensuring alignment with business goals and customer needs.
• Collaborate with the Director to identify areas for improvement in digital experience and help implement enhancements.
• Act as a key point of contact for marketing teams, ensuring seamless communication and alignment on digital priorities.
• Develop and maintain project timelines and task lists, effectively coordinating multiple projects simultaneously.
• Help coordinate and oversee the implementation of website and app updates, including feature rollouts, content changes, and performance optimizations.
• Advocate for user-first design principles, ensuring digital platforms provide accessible, user-centric experiences that resonate with healthcare consumers.
• Integrate website and app strategies with the annual marketing plan, ensuring alignment with broader brand objectives and service line marketing campaigns.

• Serve as a support resource for cross-functional teams, including marketing, creative, IT, and analytics, to ensure digital experience initiatives are aligned and executed efficiently.
• Collaborate with marketing leadership and service line marketing teams to integrate campaigns, promotions, and content into digital platforms while adhering to established standards and protocols.
• Liaise with external vendors, agencies, and partners to support website and app initiatives as needed.
• Provide training and guidance to team members and stakeholders on digital tools, processes, and best practices.

• Partner in the monitoring of website and app performance metrics and provide actionable recommendations to improve user experience and engagement.
• Conduct regular quality assurance (QA) testing to identify and address issues related to functionality, design, and performance.
• Support the integration of personalization tools, analytics, and marketing automation into digital platforms to enhance the user journey.
• Help manage back-end and front-end updates, ensuring platforms remain stable, secure, and optimized for performance.

• Work with the Director to establish and enforce digital standards, guidelines, and best practices for website and app content, functionality, and performance.
• Assist in creating and maintaining documentation, including technical specifications, style guides, and process workflows, to ensure consistent execution across teams.
• -Partner with compliance and legal teams to…