Telecom Manager

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The Telecom Manager is responsible for the delivery, performance, and lifecycle management of telecommunications services across a large, distributed enterprise environment in the US, Canada, and Puerto Rico. This role owns the end-to-end execution of carrier services, including circuit provisioning, installation coordination, and service activation for field locations.

The primary focus of this role is managing telecom providers and aggregators at scale, ensuring circuits are delivered on time, meet technical requirements, and support standardized network deployments across the organization. This role is also accountable for optimizing telecom spend by driving cost‑effective solutions, leveraging vendor negotiations, and identifying opportunities for expense reduction without compromising service quality.

This position serves as the accountable owner for telecom service delivery, working closely with Corporate Networking to align with network design standards and with Field Infrastructure to ensure successful on-site deployment. The role also partners with the Escalations (field support) team to leverage incident and outage data to drive vendor accountability and continuous service improvement.

This role acts in the best interest of the organization and maintains independence in vendor relationships, avoiding any conflicts of interest or activities that could be perceived as acting on behalf of a service provider.

• Own and manage the full lifecycle of telecom circuits, including ordering, provisioning, installation, activation, and disconnects. These circuits may include fiber, copper, fixed wireless (Cradlepoint, Starlink, etc.), etc. in active or active/passive configurations.
• Coordinate circuit delivery across field locations to ensure alignment with project timelines and operational needs.
• Ensure accuracy and consistency in provisioning processes and documentation.
• Drive standardization of telecom ordering and delivery practices across the enterprise.

• Serve as the primary relationship owner for telecom carriers and aggregators.
• Negotiate pricing, contract terms, and service agreements with carriers and aggregators to achieve cost savings, improved service levels, and favorable commercial terms.
• Manage vendor performance related to delivery timelines, service quality, and responsiveness.
• Communicate with providers for missed install dates, chronic outages, and service issues, working with the Escalations and Field Service Desk (help desk) teams.
• Identify underperforming vendors and drive corrective actions or replacement strategies.
• Support rationalization of the telecom provider landscape to improve service consistency and financial leverage.

• Partner with Field Infrastructure teams and location management to coordinate site readiness, circuit installations, and turn‑ups.
• Ensure telecom services are delivered in a manner that supports standardized network deployments.
• Validate circuit readiness prior to handoff for site activation.
• Assist in troubleshooting issues during site deployments and initial turn‑up activities.

• Collaborate with Corporate Networking to ensure telecom services align with network architecture, standards, and VLAN strategies.
• Ensure carrier services meet technical requirements defined by network engineering.
• Support implementation of standardized connectivity models across all field locations.

• Partner with the Escalations team to analyze outage trends, incident patterns, and provider performance.
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