Senior Manager, Financial Systems

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.

Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Corporate Accounting is Fullsteam’s centralized accounting function, responsible for accurate accounting of daily transactions and financial results. The Financial Systems team supports the accounting and finance systems and integrations needed to produce U.S. GAAP-compliant financial statements and meet lender reporting requirements, and works with IT, Information Security, Procurement, and Legal to ensure that system changes, integrations, access, vendors, and technology risks follow established enterprise standards and governance processes.

The Senior Manager, Financial Systems will own the architecture, integrity, and optimization of Fullsteam’s core financial systems, with an initial focus on Zuora, Zuora CPQ, Salesforce, Net Suite, Tipalti, One Source, Ledge, Brex, Flo Qast, , and Paystand. This role will partner across Finance, IT, Technology Operations, Sales Operations, Revenue Operations, Information Security, Procurement, Legal, and Internal Audit to ensure financial systems support accurate, scalable operations and comply with enterprise governance standards, and will lead a small team of financial systems analysts and administrators.

• Own administration, support, and roadmap execution for Fullsteam’s financial systems, with an initial focus on Zuora and Zuora CPQ, including configuration, upgrades, issue resolution, and process improvements.
• Manage Zuora, Salesforce, and Net Suite integrations across the quote-to-cash process to support accurate data flow between CRM, billing, and ERP systems.
• Support the design, setup, troubleshooting, and documentation of API connectors between business unit systems and Zuora.
• Manage relationships with payment gateway and processor providers integrated with Zuora and Net Suite, including issue resolution for customer payments and transactions.
• Manage Zuora technical support cases, billing document templates, and custom workflow or object logic.
• Manage the relationship with Net Suite Advanced Customer Support, including case escalations and contract renewals.
• Partner with Accounting on month-end and quarter-end close processes supported by system automation, including billing runs and general ledger postings.
• Serve as the technical lead for financial systems evaluations, implementations, enhancements, testing, and user acceptance activities related to new systems and process changes.
• Lead, mentor, and develop a team of financial systems professionals by setting priorities, reviewing work, and supporting career growth.
• Serve as the primary liaison between Finance, Sales Operations, IT, Technology Operations (AI), Revenue Operations, and external implementation partners.
• Establish and maintain data governance, system access, and control standards for financial systems.
• Troubleshoot billing, subscription, and related financial system issues.
• Manage and support the broader finance technology stack, including One Source, Ledge, Brex, Tipalti, Flo Qast, , Paystand, and other financial systems adopted as the business evolves.
• Evaluate and recommend…