Customer Service Administrator - Calibration

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.

Position Summary We are seeking a highly organized and customer-focused Calibration Customer Service Administrator to support the Calibration Department. In this role, you will serve as a primary point of contact for customers, ensuring timely communication, accurate data management, and a seamless service experience. The ideal candidate thrives in a fast-paced environment, excels at managing multiple tasks, and works collaboratively across internal teams.

This position plays a key role in coordinating quotes, job setup, documentation, and customer communication while maintaining a high level of accuracy and professionalism.

Responsibilities:

Serve as a primary point of contact for internal and external customers via phone and email, ensuring prompt and professional communication

Create, update, and maintain customer accounts, job records, and data within CRM, Indy Soft, and related systems

Generate and manage quotes, work orders, and job records, ensuring completeness and accuracy

Coordinate new customer setup, partnering with Finance to establish accounts and complete onboarding requirements

Prepare and provide customer-required documentation, including supplier forms, certificates of insurance, W-9s, ACH forms, safety documents, and quality procedures

Handle customer inquiries, status requests, complaints, and service needs with a customer-focused approach

Review purchase orders for accuracy, pricing, terms and conditions, required contact details, and technical requirements

Scan, upload, and maintain all supporting documentation (POs, estimates, specifications, work orders) within system records

Collaborate with calibration technicians, quality, finance, and internal teams to ensure efficient workflow and customer satisfaction

Communicate service delays, scope changes, or updates to customers and internal stakeholders as needed

Support continuous improvement efforts by identifying process gaps and opportunities for efficiency

Other duties as assigned

Required

Experience and Skills:

High school diploma or equivalent required; associate or bachelor’s degree preferred1 to 3 years of experience in customer service, administrative support, inside sales support, or related role Strong verbal and written communication skills with the ability to build positive customer relationships

Ability to manage high volumes of communication while prioritizing tasks and meeting deadlines

High attention to detail with strong organizational and data accuracy skills

Ability to assess customer needs and align them with appropriate calibration services

Ability to work independently and complete tasks with minimal supervision

Strong teamwork orientation and ability to collaborate with cross-functional teams (technical, sales, finance, and quality)
Commitment to continuous learning and professional growth

Proficient with Microsoft Office Suite, including Excel

Experience with CRM systems and database management preferred

Willingness to work onsite in Marietta, GA five days per week

Work Conditions Full-time position with standard business hours based on departmental needs

Standard office environment including extended periods of sitting, computer work, and communication via phone/VOIP systemsEOE/AA/M/F/Vet/DisabilityATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.

U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status;

or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
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