Director of Business Development - Small Program Development

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

The Director of Business Development is a professional customer service director who oversees the team of Professional business development liaisons. The Director develops, organizes, implements and monitors plans to achieve the companies’ admissions and growth objectives.

Qualifications:

Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience

Minimum of six (6) years of related experience

Minimum of two (2) years of management/supervisory experience

Demonstrated skills and ability in: fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities

Mobile Driver - Valid driver's license and automobile insurance per Company policy

Readily available and able for local travel

Able to manage physical and emotional demands of hospice work Ability to remain calm and problem solve in critical situations

Competencies:

Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

Represent the Company professionally at all times through care delivered and/or services provided to all clients.

Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

Comply with Company policies, procedures and standard practices.

Observe the Company's health, safety and security practices.

Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

Use resources in a fiscally responsible manner.

Promote the Company through participation in community and professional organizations.

Participate proactively in improving performance at the organizational, departmental and individual levels.

Improve own professional knowledge and skill level.

Advance electronic media skills.

Support Company research and educational activities.

Share expertise with co-workers both formally and informally.

Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.

Initiative. Originate action to achieve goals.

Management Identification. Identify with and accept the problems and responsibilities of management.

Judgment. Make realistic decisions in consideration of organizational needs and resources.

Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Take action monitor results.

Leadership. Utilize appropriate interpersonal in guiding individuals toward task accomplishment.

Work Standards. Set high goals and standards of performance. Compel others to perform.

Tolerance for Stress. Maintain stability of performance under pressure and/or opposition.

Innovation. Generate and/or recognize creative solutions in work related situations.

Delegation. Allocate responsibilities effectively and appropriately.

Staff Development. Develop skills and competencies of subordinates.

Organizational Sensitivity. Perceive the impact and implications of decisions on the organization.

Ethics. Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse.

Regulatory Compliance. Comply with all regulations and advise staff of their own and the organization’s responsibilities; monitor compliance.

Job Responsibilities:

Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results.

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