Business Office Director

Founded in 2000 and proudly based in Atlanta, Parc Communities is a recognized leader in upscale, hospitality-driven senior living. We create vibrant environments where residents thrive through thoughtfully designed independent living, assisted living, and memory care experiences set in premier locations with innovative, lifestyle-focused amenities.

What truly sets Parc apart is our culture. Our core values:
Passion, Empathy, Integrity, Resourcefulness, and Excellence guide how we serve, lead, and support one another every day. We believe that meaningful connections, genuine care, and a commitment to doing what's right define exceptional senior living.

At the heart of everything we do is our timeless motto: at all times, we are ladies and gentlemen serving ladies and gentlemen. This philosophy shapes the experience we provide not only to residents and their families, but also to our associates. We foster a respectful, collaborative workplace where people feel valued, empowered, and inspired to grow - making Parc Communities an employer of choice for those who want to make a lasting difference.

The Business Office Director plays a key role in supporting the General Manager to ensure exceptional service delivery to residents and staff within our community. This position is responsible for making the first impression of our community positive, welcoming, and professional. The Business Office Director will be essential in upholding our promise of Exceptional Senior Living by recruiting, hiring, and training a concierge team that exemplifies the highest standards of service.

The Business Office Director also supports the leadership team in human resources, payroll, resident billing, and administrative paperwork. This role requires exceptional organizational skills, leadership ability, financial acumen, and a commitment to resident satisfaction. The role of the Business Office Director is crucial in creating industry-leading experiences for residents, families, and the entire team.

Department:
General & Administrative Exempt

Primary:
General Manager

• Bachelor's degree in business administration, Accounting, Human Resources or a related field is preferred or an Associate's Degree and equivalent combination of work experience
• Minimum of three years of work experience in accounting, human resources, or business management, preferably in the hospitality industry.
• Strong leadership skills with a demonstrated ability to manage and motivate a team to achieve high standards of service.
• Experience in HR functions, including recruitment, training, and associate relations, and an ability to navigate sensitive situations with professionalism and discretion.
• Excellent organizational, communication, and problem-solving abilities with exceptional attention to detail.
• Proficiency in Microsoft Office Suite, human resource policies, and familiarity with senior living or financial software is a plus.
• A high level of empathy, patience, and commitment to providing exceptional service to residents and staff alike.
• Finance and accounting knowledge to facilitate budgeting, payroll, and invoicing procedures
• Must be a licensed Notary Public or be willing to obtain certification upon hire.
• Ability to work independently and collaboratively in a fast-paced environment.

• In the absence of the General Manager, acts as the main community contact and assumes the duties of the General Manager
• Directly supervise and manage the concierge/front desk team, ensuring 24/7 coverage that is professional, efficient, and reflective of the company's high service standards.
• Manage day-to-day operations at the community related to accounting, human resources, and billing
• Responsible for accounts payable/receivable and collections, as well as the monthly closing of the resident billing process
• Act as a connector between the community and Corporate Human Resources. Advocate consistent and best-practice policies and practices and share insights and knowledge unique to the community.
• Partner with the General Manager and department heads to foster cross-functional collaboration and community…