Director, Services

About Vanderlande Vanderlande is a global leader in automated material handling and logistics solutions, designing, building, and supporting integrated systems that help customers move people, goods, and products efficiently. Our solutions serve three primary markets:
Airports, Parcel, and Warehousing. Within the Airports business, Vanderlande partners with some of the world’s leading airports and airlines to deliver automated baggage handling and logistics solutions. These systems are critical to airport operations, helping customers efficiently process, sort, screen, transport, and deliver passenger baggage while supporting the overall passenger experience. At Vanderlande Services North America, we deliver end-to-end operational, maintenance, technical, and digital services that maximize the performance and lifecycle value of airport baggage handling systems.

Guided by an unwavering commitment to safety, reliability, and customer success, we continuously improve operations, leverage technology and data-driven insights, and help airports meet today's challenges while preparing for tomorrow's opportunities. The Services Organization is at the forefront of delivering value to our customers and driving Vanderlande's long-term success. The team is responsible for ensuring the safe, reliable, and high-performing operation of customer systems while continuously improving efficiency, productivity, and service outcomes.

Through strong leadership, technical excellence, and a relentless focus on operational performance, the organization maximizes system availability and delivers tangible results for our customers. Equally important, the Services Organization builds and strengthens strategic customer partnerships, identifies opportunities to expand and enhance our services, and positions Vanderlande as a trusted advisor for the future. Its ability to deliver exceptional service while creating new opportunities for growth is essential to both customer success and Vanderlande's continued leadership in the airport market.

• Champion a safety-first culture where the protection of people, compliance with HSE standards, risk identification, and operational accountability are the highest priorities.
• Ensure safety is embedded in every decision, action, and customer interaction across Mexico and the Caribbean.
• Serve as the executive leader for Vanderlande's Services business in Mexico, providing strategic leadership and accountability for the region's safety, operational, customer, people, and financial performance.
• Lead the safe and reliable operation and maintenance of airport baggage handling systems across Mexico and the Caribbean, ensuring exceptional service delivery, system performance, and contractual compliance.
• Own regional performance across HSE, customer satisfaction, SLAs, KPIs, employee engagement, operational excellence, revenue growth, profitability, and cash performance.
• Develop and execute regional business strategies that drive sustainable growth, strengthen customer partnerships, improve operational performance, and expand Vanderlande's market position throughout Mexico and the Caribbean.
• Act as Vanderlande's senior representative in Mexico, building and maintaining strong relationships with airport operators, airlines, government agencies, strategic partners, and executive customer stakeholders.
• Serve as a trusted advisor to customers by identifying opportunities to improve system reliability, operational efficiency, asset lifecycle performance, and future investment planning.
• Partner closely with Sales, Projects, Engineering, and Global Service teams to support business development, service growth, contract renewals, and successful project-to-service transitions.
• Drive a culture of accountability, continuous improvement, operational excellence, and customer focus while ensuring alignment with Vanderlande's global standards and strategic objectives.
• Identify and pursue opportunities to grow the Mexico and Caribbean service portfolio through service expansions, modernization projects, digital services, and long-term customer partnerships.

• Lead, mentor, and develop regional leadership teams across Mexico and the Caribbean.
• Build organizational capability through talent development, succession planning, workforce planning, and leadership coaching.
• Foster a high-performing,…