Quality Manager

Position Overview:

The Quality Manager will lead the company’s Quality Management System (QMS) and compliance infrastructure to ensure ongoing adherence to applicable medical device quality and regulatory requirements, including ISO 13485 and FDA Quality System Regulations / QMSR.

This role will own the quality system framework, supplier quality oversight, CAPA administration, audit readiness, and regulatory support activities, while working cross-functionally with Operations, Engineering, Regulatory Affairs, and Service teams.

The Quality Manager will serve as the primary owner of the company’s quality system governance, ensuring that processes, records, and corrective actions are maintained in a state of continuous compliance and audit readiness.

This role is critical to maintaining the company’s regulatory credibility, audit readiness, and quality system integrity as Soft Wave scales. The position ensures the company maintains a strong compliance backbone while enabling growth and operational execution.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Own and maintain the company’s QMS in alignment with applicable medical device standards
• Develop, implement, and maintain procedures, SOPs, work instructions, and quality records
• Manage document control, revision control, and training documentation processes
• Ensure continuous audit readiness across all quality system elements

• Lead the Corrective and Preventive Action (CAPA) system
• Ensure timely initiation, investigation, root cause analysis, and closure of CAPAs
• Verify effectiveness of corrective actions
• Drive cross-functional accountability for issue resolution and process improvement

• Lead supplier qualification and quality oversight activities
• Establish supplier quality agreements and quality performance metrics
• Manage supplier corrective action requests (SCARs)
• Conduct supplier quality reviews and support supplier audits
• Partner with Supply Chain and Operations on supplier performance and issue resolution

• Lead internal audit planning and execution
• Serve as primary quality lead for external audits, customer audits, and certification audits
• Coordinate responses to audit findings and corrective actions
• Maintain audit schedules, records, and follow-up activities

• Support Regulatory Affairs with submission documentation and compliance records
• Maintain quality documentation required for FDA and ISO compliance
• Support inspection readiness and regulatory audit responses
• Ensure quality system documentation supports product lifecycle and change control activities
• Manage engineering change control and quality record processes
• Ensure traceability of revisions, approvals, and controlled documentation
• Support design transfer and sustaining engineering changes from a quality systems perspective

• QMS compliance status
• CAPA cycle time and effectiveness
• supplier quality performance
• audit readiness and audit outcomes
• documentation accuracy and traceability
• quality system process compliance

• VP Operations
• Director of Technical Operations
• Regulatory Affairs
• Engineering
• Supply Chain / Procurement
• Service Operations

• Bachelor’s degree in Engineering, Life Sciences, Quality, Operations, or a related technical field
• Equivalent relevant experience may be considered in lieu of degree
• Advanced degree is a plus, but not typically required

• 7+ years of progressive quality experience in a regulated manufacturing environment
• 3+ years in medical device, diagnostics, or other highly regulated industry strongly preferred
• Prior experience owning or administering a Quality Management System (QMS)
• Demonstrated experience with CAPA, audits, supplier quality, and document control
• Experience supporting FDA inspections and ISO 13485 certification audits
• Prior startup or early-stage company experience strongly preferred

• Strong…