Service Cashier​/Administrator

Overview

Service Cashier/Administrator handles processing payments for work completed or parts requests, reconciling repair orders and parts invoices, and collecting money from parts and service transactions.

• Inspect each service repair order and/or parts invoice for proper completion and accuracy.
• Reconcile repair orders by transferring the appropriate information from the hard copy to the soft copy.
• Calculate material charges applicable for each order.
• Calculate taxes for goods or services taxed in the local area.
• Collect total retail charges from customers via cash, check, or authorized charge account, provide correct change and receipt.
• Complete the accounting section of the repair order as directed by the controller.
• Update the customer’s service history file per department procedures.
• Deliver all closed repair orders and parts invoices to the accounting department during the business day.
• Control keys associated with completed repair orders; return keys to customers/porter when bills are paid and direct customers to vehicle location.
• File repair orders as directed by the service department manager.
• Answer service department telephone, transfer calls or take messages when personnel unavailable.
• Control and turn sublet bills into the business office for repair orders.
• Handle customer complaints promptly with genuine concern and according to dealership guidelines.
• Report to management any safety, welfare, or integrity concerns for dealership, employees, or customers.
• Perform any other administrative tasks as directed by management.

• High school diploma or equivalent.
• Proficiency in reading, writing, adding, subtracting, dividing, and comprehending written instructions and information.
• 6–12 months of previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

• Competitive compensation and 401(k) matching.
• Health, dental and vision insurance, plus maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories and Auto Gear.
• Access to deals and discounts through the You Decide website.
• Participation in the DRVPNK initiative supporting cancer research.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.