Sales Support Representative

• Conduct targeted outbound prospecting to medical device manufacturers, pharmaceutical companies, healthcare distributors, and related organizations requiring specialized 3PL services
• Qualify inbound leads from marketing campaigns, website inquiries, and trade show activities using established criteria (budget, authority, need, timeline)
• Schedule qualified discovery meetings and demos with decision-makers at target accounts
• Research prospect companies to identify key stakeholders, current logistics providers, pain points, and strategic initiatives
• Responsibilities may evolve over time to support business growth, new service offerings, and go-to-market priorities.
• Develop industry knowledge in healthcare supply chain, medical device regulations (FDA, ISO), and 3PL value propositions
• Nurture early-stage opportunities through persistent follow-up, educational content sharing, and relationship building
• Partner with Marketing Associate to provide feedback on lead quality, messaging effectiveness, and market trends
• Manage CRM system (Salesforce/Hub Spot) including data integrity, pipeline tracking, forecasting reports, and opportunity stage progression
• Coordinate RFP/RFI responses by gathering technical information from operations, compiling pricing from finance, and creating professional proposal documents
• Develop and maintain sales collateral library including capability presentations, case studies, pricing templates, and service agreements
• Generate weekly/monthly sales reports and dashboards tracking key metrics: pipeline value, conversion rates, average deal size, sales cycle length, win/loss analysis
• Implement and optimize sales processes including lead routing, opportunity qualification frameworks, and stage-gate advancement criteria
• Schedule and coordinate client meetings, site visits, facility tours, and executive briefings
• Support contract negotiations by preparing redlines, tracking approval workflows, and maintaining contract repository
• Conduct competitive intelligence research on other healthcare 3PL providers, analyzing pricing models, service offerings, and market positioning
• Collaborate w/ Marketing on compelling content including case studies, white papers, blog posts, email campaigns, and sales collateral that articulates GMLx’s value proposition
• Work with Marketing to manage and optimize digital marketing channels including website, SEO/SEM, social media (Linked In, industry forums), and email marketing platforms
• Partner w/ Marketing to coordinate trade show presence including booth design, promotional materials, pre-show marketing, and post-show follow-up
• Conduct competitive analysis and market research to identify positioning opportunities and emerging trends in healthcare logistics

• Bachelor’s degree in Business, Marketing, Supply Chain Management, or related field
• 1-3 years of experience in inside sales, business development, sales operations, or related role, preferably in B2B services
• Proven track record of meeting/exceeding activity and pipeline generation targets
• Familiarity with CRM systems (Salesforce, Hub Spot, or similar) including reporting and workflow automation
• Exceptional organizational skills with ability to manage multiple complex projects simultaneously
• Excellent written and verbal communication skills
• Analytical mindset with ability to interpret sales data and identify trends, gaps, and opportunities
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Google Workspace)
• Self-motivated, competitive personality with growth mindset and desire to learn B2B sales
• Ability to work collaboratively across sales, marketing, and operations teams
• Experience selling to or working within healthcare, medical device, pharmaceutical, or logistics industries is a plus
• Knowledge of supply chain, warehousing, distribution, or third-party logistics operations is a plus
• Familiarity with FDA regulations, ISO standards, and healthcare compliance requirements is a plus
• Experience with sales enablement tools (Outreach, Sales Loft, Zoom Info, Linked In Sales Navigator) is ideal
• Previous exposure to RFP/RFI processes and proposal development preferred
• Self-starter with entrepreneurial spirit who thrives in a fast-paced, growth-oriented environment

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