Local Connection Consultant

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact - to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.

As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Marketing activities to fill the sales funnel and promote local.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local “human” responses.
• Maintain inventory of modems to assist customers locally.
• Promote “Local.” Local Contact, Local Connection, Local Number.

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
• Intermediate experience using Microsoft Office or other professional software
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.
• Ability to work effectively with cross-functional teams to meet a common goal
• Proficient and professional verbal and written communication skills.
• Ability to build rapport quickly and successfully with a wide range of customers.
• Experience problem solving quickly and decisively.
• Ability to use diplomacy when working with challenging or demanding customers.
• High School Degree or GED equivalent.
• Valid Driver’s License.

• Coachable and motivated
• A desire to work in a fast paced environment
• Bilingual

Standing Continuously: 67-100% | Walking Frequently: 34-66% | Sitting:
Occasionally: 0-33% | Driving:
Car:
Frequently: 34 – 66% | Bending:
Occasionally: 0-33% | Crouching:
Occasionally: 0-33% | Pushing-Pulling:
Occasionally: 0-33% | Carrying:
Occasionally: 0-33% | Reaching Above Head:
Occasionally: 0-33% | Lifting-Lowering >1-15 lbs:
Continuously: 67-100%, >15-30 lbs:
Occasionally: 0-33%, >30+lbs:
Occasionally: 0-33% | Repetitive Hand Action:
Medium Dexterity:
Frequently: 34-66% | Fine Manipulating:
Occasionally: 0-33%

Hearing:
Continuously: 67-100% | Near Vision:
Frequently: 34-66% | Far Vision:
Occasionally: 0-33% | Peripheral Vision:
Occasionally: 0-33% | Color Discrimination:
Occasionally: 0-33%

Computer, Printer, Telephone, Cellular Phone

Driver’s License

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream is an equal opportunity employer. At…