Client Experience Specialist – Service Department

Alfa Romeo of Marietta represents the height of luxury and exotic automotive sales and service within the Atlanta area. Established in 1994 as Select Luxury Cars, the dealership brings 30 years of expertise in buying, selling, and maintaining luxury and exotic vehicles. Known for providing a premium customer experience, Alfa Romeo of Marietta continues to uphold a tradition of excellence, making it a leading name in the automotive industry.

This is a full-time, on-site Client Experience Specialist – Service Department role based in Marietta, GA.

This position is designed for accelerated growth within our Fixed Operations team. The Client Experience Specialist works directly alongside one primary Service Advisor, gaining hands‑on exposure to every phase of the service process. This structure provides extensive real‑world learning, mentorship, and a clearly defined fast‑track path toward promotion into a full Service Advisor role.

This is a highly client‑experience‑focused role with a strong emphasis on relationship development. In addition to supporting daily service operations, this position plays an active role in fostering long‑term client relationships and identifying opportunities to expand our service client base.

Successful candidates will thrive in a fast‑paced, process‑driven environment and demonstrate strong communication skills, organization, accountability, and a natural ability to build trust.

• Greet clients promptly and professionally upon arrival
• Assist one primary Service Advisor in managing workflow and client communication
• Document vehicle concerns and prepare repair orders accurately
• Support estimate preparation including labor and parts calculations
• Provide proactive status updates and follow‑up communication
• Build and maintain long‑term client relationships
• Identify opportunities to foster new service relationships and increase client retention
• Coordinate between clients, technicians, and the parts department
• Maintain organized and detailed notes within the DMS
• Support CSI‑focused delivery to ensure a seamless client experience
• Participate in structured development toward promotion to Service Advisor

• High School Diploma or GED
• Valid Driver’s License with clean driving record
• Experience in client relations, hospitality, customer service, sales, or account management
• Strong communication and relationship‑building skills
• Highly organized with attention to detail
• Comfortable using or learning CRM and dealership software systems
• Automotive knowledge is a plus, but not required
• Strong desire for career growth within automotive service

The right candidate is motivated, personable, and serious about building a long‑term career in automotive service.

They understand that client experience drives retention and revenue in a luxury brand. They are proactive in nurturing relationships, following up consistently, and identifying opportunities to grow their book of business.

This role requires initiative, accountability, and a competitive drive to contribute to both client satisfaction and department growth.

Monday–Friday 8am-5pm

No weekends at this time

• Paid Time Off
• Monthly Healthcare Reimbursement
• Employee Discounts on Service and Parts
• Fast Growth Plan Toward Service Advisor
• Small, Performance‑Driven Team with Shared Goals