Parts Sales Associate

Job Summary

Parts Sales Associate – On‑site employee working with the Crib Master team.

• Manage customer inquiries related to quotes, parts orders, warranty replacements and free goods requests.
• Accurately prepare and process quotations and sales orders within SAP and Salesforce.
• Respond to customer communications promptly and professionally via phone and email.
• Monitor and follow up on open orders to ensure timely fulfillment and customer satisfaction.
• Collaborate with internal teams to resolve order issues and coordinate customer solutions.
• Maintain accurate documentation of customer transactions and service records.
• Adhere to company policies and procedures related to sales order management.
• Contribute to process improvements to enhance operational efficiency and customer experience.

• Minimum 2 years of experience in sales support, parts sales or customer service within an industrial manufacturing environment.
• Proficiency with SAP and Salesforce is required.
• Strong organizational and time‑management skills with the ability to handle multiple priorities and excellent communication skills, both written and verbal.
• Demonstrated attention to detail and accuracy in order entry and documentation.
• Knowledge of industrial equipment, vending systems or inventory management solutions.

• Competitive salary and comprehensive benefits: medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan and paid time off.
• Tuition reimbursement.
• Discounts on Stanley Black & Decker tools and partner programs.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or