Associate National Account Director

Description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the strategic management of assigned national account portfolio.
• Partner with Leadership and agency contacts to build and maintain strong client relationships.
• Collaborate with National Account Group Leadership and Client Stakeholders in the optimization and execution of multi-channel account programs.
• Support renewal efforts for assigned accounts, including preparation and coordination.
• Assist in selling agency services to franchisee locations (when applicable).
• Participate in daily or weekly standups with NAM, identifying concerns, tracking progress, and adjusting priorities as needed.
• Support pre-client “retention” preparation:
  • Review recent campaign performance.
  • Review current program structure (frequency, volume, channels).
  • Gather insights on competitor and industry trends.
  • Prepare recommendations and enhancement ideas for internal review.
• Assist in facilitating and preparing for Monthly Planning Meetings:
  • Contribute to monthly campaign performance analysis.
  • Support development of planning recommendations.
  • Assist in campaign review and execution (creative, routing, channels).
  • Provide input on list selection and campaign setup.
• Support development and maintenance of annual learning agenda:
  • Assist in tracking performance, insights, and budget alignment.
• Accounts with Franchisee Opportunity:
  • Follow up on inbound leads in a timely manner:
    • Initial contact within 12 hours of notification.
    • Consistent follow-up to qualify opportunities.
  • Support outbound prospecting efforts:
    • Contribute to maintaining and updating inactive franchisee lists.
    • Participate in outreach efforts and call activity.
    • Assist in preparing weekly call logs and tracking outreach activity.

This position has no direct supervisory responsibilities but will work closely with National Account Directors, Key National Account Managers, and cross-functional teams.

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 5:00 p.m. and must work 40 hours each week to maintain full-time status. Our Hybrid office model requires in-office days 2-3 days per week or on a scheduled reviewed/approved by the VP of Client Services.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Bachelor’s degree in Marketing or related field with 3+ years of relevant experience, or
• 5–7 years of professional experience, preferably in account management, marketing, or client services.