HVAC Commercial Service Account Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high‑technology products and services enable modern life by delivering efficiency, safety, and security across several platforms.

As the Commercial Service Account Manager, you will pursue opportunities for service agreements, quick‑turn projects to keep our customers operating effectively, and large opportunities that help our customers modernize their equipment.

This role is ideal for individuals who excel at building relationships, have outstanding customer service skills, and love working with cross‑functional teams. It is a great fit for those adept at assessing and understanding both the immediate and future needs of customers.

The role will be servicing the Western Georgia territory.

• Sell the full portfolio of Carrier HVAC Service products and solutions (service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers and build share value with existing customers
• Seek out new service agreement opportunities with existing customers and new prospects
• Respond to repair opportunities
• Establish credibility with knowledge of Carrier products and solutions
• Develop and sustain customer relationships
• Clearly articulate the value of Carrier’s offerings and how they map to customers’ needs
• Detect the customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize the best opportunities
• Respond to customer requirements in a timely manner
• Secure bookings/orders promptly
• Consistently achieve sales metrics and annual targets
• Negotiate service agreement renewals when required

• High School Diploma or GED
• 2+ years of experience in B2B sales of service agreements, controls, or preventative maintenance
• Ability to lift/carry 20 lbs, climb ladders/stairs, and work on roofs/platforms
• Ability to travel up to 25% regionally
• Valid Driver’s license

• Bachelor’s degree preferred
• Comfortable operating in a technical environment using Microsoft software
• Outstanding sales/negotiation skills, goal‑oriented with strong time management and organizational skills
• Strong written, verbal and presentation skills to develop expectations and relationships with internal and external customers
• Experience selling directly to end‑user customers and service agreements
• Ability to introduce cross‑sell and upsell opportunities within a customer base
• Ability to work in a highly team‑oriented, dynamic environment
• Ability to identify opportunities to proactively sell preventative repair or upgrade packages
• Self‑motivated and able to manage many simultaneous projects and responsibilities

The annual salary for this position is between $79,000.00 and $, depending on skills, education, experience and other qualifications.

Short‑term cash incentives may be available, subject to plan requirements.

• Health Care Benefits
  :
  Medical, Dental, Vision, Wellness incentives
• Retirement Benefits
• Time off and Leave
  :
  Paid vacation days (up to 15), paid sick days (up to
  5), paid personal leave (up to
  5), paid…