Account Manager

Empowering Connections, Inspiring Possibility

Sage Net is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.

-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.

With a three-decade track record in managed services, Sage Net boasts a long-term customer base that includes some of the nation's largest retail, restaurant, convenience store, and financial brands. Headquartered in Tulsa, Sage Net has regional offices in Atlanta, Toronto, and Washington, D.C.

As an Account Manager, Satellite Services, you'll serve as the primary point of contact for a portfolio of customers, building trusted relationships that drive long-term success for both our customers and Sage Net. You'll take ownership of the customer experience from onboarding through ongoing account management, ensuring customers receive exceptional service while identifying opportunities to expand solutions, renew services, and support continued business growth.

In addition to managing existing customer relationships, you'll engage with qualified opportunities generated by our Demand Generation team, helping qualified customers evaluate Sage Net's satellite solutions while building lasting partnerships that drive long-term success. Working closely with cross-functional teams, you'll combine strategic account management, customer advocacy, and consultative sales to strengthen customer relationships, convert qualified opportunities, and grow your portfolio.

• Serve as the primary point of contact for an assigned portfolio of satellite services customers, building trusted relationships and delivering an exceptional customer experience.
• Manage the customer lifecycle from onboarding through implementation, ongoing account management, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, resolve issues, and identify opportunities to deliver additional value.
• Conduct business reviews and collaborate with engineering, operations, provisioning, finance, and support teams to ensure successful service delivery and customer satisfaction.
• Coordinate customer orders, service changes, and implementations while advocating for customer needs and ensuring commitments are fulfilled.
• Identify opportunities to strengthen customer relationships, improve retention, and support long-term success.

• Manage and grow existing customer accounts while identifying opportunities for renewals, upselling, cross-selling, and additional Sage Net solutions.
• Engage with qualified opportunities provided by the Demand Generation team, conduct discovery conversations, and recommend solutions that align with customer needs.
• Develop proposals, prepare pricing, negotiate renewals and service expansions, and close business opportunities.
• Maintain accurate customer records, opportunities, forecasts, and account activity within Salesforce.
• Achieve objectives related to customer retention, revenue growth, lead conversion, and overall account performance.
• Stay informed on Sage Net's solutions, industry trends, and emerging technologies to provide valuable recommendations to customers.

Success in this role is measured by the strength of the relationships you build, the value you create for customers, and your ability to grow and retain your portfolio.

• Build trusted, long-term relationships with your customers.
• Deliver an exceptional customer experience throughout the entire customer lifecycle.
• Successfully convert qualified opportunities into long-term customer partnerships while growing existing customer relationships.
• Achieve customer retention, revenue growth, lead conversion, and account expansion objectives.
• Proactively anticipate customer needs and recommend solutions that maximize the value of their Sage Net services.
• Identify opportunities to expand customer relationships through additional Sage Net solutions.
• Partner effectively with engineering, operations, provisioning, finance, and support teams to deliver seamless implementations and outstanding ongoing support.
• Maintain accurate account plans, forecasts, and customer activity within Salesforce.
• Become a trusted advisor customers rely on to help solve their evolving connectivity challenges.

You enjoy building lasting relationships and helping customers succeed. You're…