Biomedical Technician

Job Description Summary

Roles and Responsibilities:

Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer biomedical equipment, and drives customer satisfaction through Service Excellence.

• Evaluate complex customer biomedical equipment issues and implement appropriate repairs.
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish and engage in proactive daily communications with customers to ensure resolution and proper follow‑up, leading to customer satisfaction.
• Implement GE/customer facility contract, supporting business goals and objectives.
• Lead, instruct, and assist technicians on basic and complex repairs and resolution.
• Work as a member of local team to provide efficient service delivery for all accounts within assigned area.
• Share on‑call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools and test equipment and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors’ service delivery processes in compliance with GE policies.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform role of Site Leader (direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, and may include safety committee or other participation, with regard to overall account activity).
• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment, or equivalent military education and 2+ years of experience servicing electrical or mechanical equipment, or High School Diploma/GED and 4+ years of experience servicing medical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post‑offer drug test. During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Special
  
  Physical Requirements:
  
  Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Willingness to be available "after hours", or work a rotating on‑call schedule, including weekends, for critical issues and coverage, as necessary.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete…