Monitoring Agent

Position: Monitoring Agent | 4 days on 4 days off
Monitoring Agent (6AM – 6PM/ 6PM-6AM | 4 days on, 4 days off)
THATS 182 WORK DAYS A YEAR. Yes, that means 183 OFF DAYS a year!

Join Our Mission We’re dedicated to protecting our communities through accountability, reliability, and integrity. As a Monitoring Agent, you’ll play a key role in that mission—responsibly monitoring GPS compliance, responding to alerts, and supporting clients through consistent, professional communication.

This is a position for someone who thrives in a quiet, focused environment, enjoys technology, and takes pride in doing meaningful work independently while staying connected to a team that values trust and excellence.

Your Schedule
12-hour shifts (6AM – 6 PM/6PM-6AM)4 days on, 4 days off rotation

We are 24/7- so when your rotation falls on a weekend/holiday- it's still a workday!

What You’ll DoActively monitor GPS tracking systems and promptly respond to alerts and violations

Analyze data and use sound judgment to investigate and verify events before escalating

Communicate professionally via phone, email, and text to clients, law enforcement, and internal team members

Document all actions and maintain detailed, accurate electronic records

Onboard and offboard clients, including profile creation, equipment setup/removal, and database updates

Provide reports and testimony as needed based on system data Perform light custodial and office maintenance to ensure workspace readiness

Process payments, maintain billing accuracy, and monitor inventory of equipment and supplies

Represent company values and uphold confidentiality and professionalism at all times

What Makes You a Great Fit Experienced working independently during long shifts while staying focused and productive

Strong critical thinker who investigates situations before reacting

Naturally tech-savvy, comfortable navigating software, dashboards, and communication tools

Reliable, punctual, and organized with strong follow-through

Professional communicator who can handle sensitive situations with tact and composure

Self-motivated with a sense of accountability and pride in your work

Team-oriented mindset—you work alone but understand your impact on the larger mission

Requirements

Reliable transportation

Ability to pass a background check

Comfortable traveling occasionally to jails or courthouses for client support

Ability to work some Holidays and Weekends if they fall on your rotation.

Benefits Full-time, stable overnight position
401(k) with company match

Health, dental, and vision insurance (company pays 50% of premium)
Paid Time Off (PTO)
Employer-paid life insurance

Supportive team culture built on trust, integrity, and shared purpose

If you’re dependable, detail-oriented, and take pride in doing important work with independence and purpose, we want to meet you. Apply today and help us uphold safety, accountability, and community trust.

Customer Service Experience Reliable Transportation Clean Criminal Background
#J-18808-Ljbffr