SCA ID Card Specialist with Security Clearance

Overview

Job Title:

SCA  Specialist

Location:

Marietta, GA

Job Summary:

Mano Lani LLC has an opening for an  Specialist position to join our rapidly growing team in Marietta, GA. The Identification () Card Section of Joint Force Headquarters (JFHQ) plays a crucial role in supporting the state of Georgia. This section is essential as the Recruitment and Retention (R&R) Command sends a high volume of personnel to update the Defense Enrollment Eligibility Reporting System (DEERS) and obtain .

The office is responsible for issuing  across all Service components, ensuring comprehensive support for all personnel throughout Georgia.

Essential Duties and Responsibilities:

(Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
* Perform all tasks related to  and Common Access Card (CAC) issuance, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in Federal regulations.
* Conduct weekly accountability checks for CAC-related stock items, including cardstock and printer consumables.
* Issue memorandums of authorization for DoD installation Commissary and Exchange privileges to eligible customers promptly.
* Access and update RAPIDS configuration utilities as needed, ensuring system settings remain accurate and functional.
* Review RAPIDS system audit trails weekly and investigate security violations in coordination with the Security Manager.
* Verify Early TRICARE eligibility for mobilizing service members.
* Input Medicare Part B data into the system for eligible personnel.
* Field and resolve customer complaints related to  services.
* Identify and resolve system data discrepancies promptly and accurately.
* Generate and submit reports for the G1, including  issuance statistics and stock usage trends.
* Verify college student status and enrollment for dependents requesting .
* Execute tasks as the state's liaison for DEERS/RAPIDS-related matters with the National Guard Bureau Project Office.
* Ensure the security of DEERS/RAPIDS workstations, maintaining 100% compliance with DoD security protocols.
* Maintain the state roster of RAPIDS users, including adding roles and updating access privileges.
* Request, delete, and update DEERS logon IDs and security privileges.
* Deactivate and report security violators promptly and in compliance with security protocols.
* Report State Security Manager (SSM) changes to DEERS security immediately upon identification, meeting compliance with reporting requirements.
* Maintain current site information, including site name, location, phone numbers, and mailing address.
* Register, process, and maintain DEERS and RAPIDS data in accordance with Verifying Official responsibilities.
* Perform routine operator maintenance on RAPIDS workstations and printers, including changing lamination and toner.
* Ensure maximum protection against compromise or theft of sensitive information stored in RAPIDS.
* Implement training and awareness programs for RAPIDS security, incorporating these into state security training programs.
* Report information system security incidents for RAPIDS immediately upon discovery, following Incident Response Plan protocols.
* Submit incident reports to the Identification Card Administration Project Management Office promptly and in compliance with reporting requirements.
* Immediately report any unauthorized access attempts, system failures, or suspected defects that could lead to disclosure of sensitive DoD information. Requirements

Qualifications:

* Bachelor's level degree in Human Resources and/or Business Administration required or equivalent experience
* 3 years of professional experience in management
* Must be a US Citizen able to obtain and maintain the required security clearance for the position
* Strong organizational and time management abilities.
* In-depth knowledge of DEERS/RAPIDS systems, federal regulations regarding  and CAC issuance, and related processes.
* Strong understanding of security protocols and compliance with DoD regulations for sensitive information management.
* Minimum of three years of experience in loan management or a related field.
* Strong organizational and documentation skills.
* Strong attention to detail for verifying and managing documentation.
* Excellent communication and customer service abilities.
* Excellent communication and interpersonal skills.
* Detail-oriented with a high degree of accuracy in documentation and reporting.
* Ability to conduct briefings and training sessions effectively.
* Completion of the Incentive Manager Course (Distance learning & resident phases).
* Annual training on NSLDS updates and best practices.
* Quarterly training on documentation standards and GIMS procedures.
* Ongoing training in customer service excellence and conflict resolution techniques.

Physical Requirements Work may involve sitting or standing for extended periods of time. Position may require…