SCA ID Card Specialist with Security Clearance

Overview

Job Title:

SCA  Specialist

Location:

Marietta, GA

Job Summary:

Mano Lani LLC has an opening for an  Specialist position to join our rapidly growing team in Marietta, GA. The Identification () Card Section of Joint Force Headquarters (JFHQ) plays a crucial role in supporting the state of Georgia. This section is essential as the Recruitment and Retention (R&R) Command sends a high volume of personnel to update the Defense Enrollment Eligibility Reporting System (DEERS) and obtain .

The office is responsible for issuing  across all Service components, ensuring comprehensive support for all personnel throughout Georgia.

Essential Duties and Responsibilities:

(Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Perform all tasks related to  and Common Access Card (CAC) issuance, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in Federal regulations.
• Conduct weekly accountability checks for CAC-related stock items, including cardstock and printer consumables.
• Issue memorandums of authorization for DoD installation Commissary and Exchange privileges to eligible customers promptly.
• Access and update RAPIDS configuration utilities as needed, ensuring system settings remain accurate and functional.
• Review RAPIDS system audit trails weekly and investigate security violations in coordination with the Security Manager.
• Verify Early TRICARE eligibility for mobilizing service members.
• Input Medicare Part B data into the system for eligible personnel.
• Field and resolve customer complaints related to  services.
• Identify and resolve system data discrepancies promptly and accurately.
• Generate and submit reports for the G1, including  issuance statistics and stock usage trends.
• Verify college student status and enrollment for dependents requesting .
• Execute tasks as the state's liaison for DEERS/RAPIDS-related matters with the National Guard Bureau Project Office.
• Ensure the security of DEERS/RAPIDS workstations, maintaining 100% compliance with DoD security protocols.
• Maintain the state roster of RAPIDS users, including adding roles and updating access privileges.
• Request, delete, and update DEERS logon IDs and security privileges.
• Deactivate and report security violators promptly and in compliance with security protocols.
• Report State Security Manager (SSM) changes to DEERS security immediately upon identification, meeting compliance with reporting requirements.
• Maintain current site information, including site name, location, phone numbers, and mailing address.
• Register, process, and maintain DEERS and RAPIDS data in accordance with Verifying Official responsibilities.
• Perform routine operator maintenance on RAPIDS workstations and printers, including changing lamination and toner.
• Ensure maximum protection against compromise or theft of sensitive information stored in RAPIDS.
• Implement training and awareness programs for RAPIDS security, incorporating these into state security training programs.
• Report information system security incidents for RAPIDS immediately upon discovery, following Incident Response Plan protocols.
• Submit incident reports to the Identification Card Administration Project Management Office promptly and in compliance with reporting requirements.
• Immediately report any unauthorized access attempts, system failures, or suspected defects that could lead to disclosure of sensitive DoD information.
• Requirements
  
  Qualifications:
• Bachelor's level degree in Human Resources and/or Business Administration required or equivalent experience
• 3 years of professional experience in management
• Must be a US Citizen able to obtain and maintain the required security clearance for the position
• Strong organizational and time management abilities.
• In-depth knowledge of DEERS/RAPIDS systems, federal regulations regarding  and CAC issuance, and related processes.
• Strong understanding of security protocols and compliance with DoD regulations for sensitive information management.
• Minimum of three years of experience in loan management or a related field.
• Strong organizational and documentation skills.
• Strong attention to detail for verifying and managing documentation.
• Excellent communication and customer service abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high degree of accuracy in documentation and reporting.
• Ability to conduct briefings and training sessions effectively.
• Completion of the Incentive Manager Course (Distance learning & resident phases).
• Annual training on NSLDS updates and best practices.
• Quarterly training on documentation standards and GIMS procedures.
• Ongoing training in customer service excellence and conflict resolution techniques.
• Physical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and…