Lead Technician

Lead Technician / Crew Chief – Restoration Services

We're looking for an experienced, hands-on Lead Technician / Crew Chief to take charge of field operations during restoration projects involving water, fire, mold, and smoke damage. You'll lead crews, manage job quality, and serve as the point of contact for customers and adjusters—making a real difference for people when disaster strikes. What You'll Do:

• Lead water, fire, and mold mitigation jobs (demolition, drying, cleaning, equipment setup)
• Supervise and train technicians onsite; ensure work is done safely and correctly
• Document everything: job notes, photos, moisture readings, and drying logs using mobile software
• Explain the job process to homeowners and property managers in a clear, professional way
• Communicate with adjusters and internal team to resolve issues and keep jobs on track
• Complete job sketches and scopes; experience with Xactimate is a plus
• Review and ensure proper documentation for insurance compliance
• Perform quality checks, get customer sign-offs, and collect payments when needed
• Enforce safety rules and company policies at each job site

What We're Looking For:

• High school diploma or GED
• Valid driver's license with a clean record
• Prior experience in restoration or construction (mitigation strongly preferred)
• Strong leadership, communication, and customer service skills
• Comfortable managing small crews and mentoring newer techs
• Experience with job tracking software (e.g., Moisture Mapper, MICA, DASH, etc.)
• IICRC certifications a big plus: WRT, ASD, FSRT, OCT
• Familiarity with Xactimate is a bonus

Physical Requirements:

• Lift and carry up to 70 lbs regularly
• Stand, bend, crawl, and squat for extended periods
• Work in hot, cold, wet, or dusty environments
• Wear tight-fitting respirators and safety gear when required

Why You'll Thrive Here:

• Be a leader on projects that make a difference
• Growth opportunities as you build technical and leadership skills
• Strong team support and training available
• Competitive pay with performance-based opportunities

Apply today and take the lead in helping families and businesses recover after disaster. Compensation: $17.00 - $23.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining Service Master, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Service Master Company, LLC.