Senior Field Service Technician

EPD Mission

The mission of Electronic Power Design, Inc. is to craft quality electrical equipment for our clients and uphold a standard of excellence in the engineering, design and manufacturing process. We strive to improve the quality of life of our employees by creating a work environment conducive to personal development, success and fulfillment. We are driven by our vision of being the preferred manufacturer, electrical systems integrator and worldwide service company by providing our clients with value-added solutions that power their lives.

At Electronic Power Design, Inc. (EPD), we don’t just build electrical equipment—we power industries and change lives. Our mission is to deliver top-quality electrical solutions while fostering an environment where employees thrive. We believe in innovation, collaboration, and empowering our people to reach their full potential.

We are seeking a highly skilled and experienced Senior Technician to provide advanced field service support for EPD’s electrical power and control systems. This role is responsible for installation, commissioning, troubleshooting, maintenance, and customer support while serving as a technical leader in the field.

Working alongside customers, engineers, and service personnel, the Senior Technician will mentor junior technicians, solve complex technical challenges, and help deliver safe, reliable, and high-quality field service solutions. If you’re passionate about electrical systems, leadership, and customer service, we’d love to hear from you.

• Perform installation, commissioning, startup, maintenance, and repair of electrical power systems.
• Lead field service activities while ensuring safety, quality, and customer satisfaction.
• Perform equipment inspections, testing, and operational verification.
• Support customers across commercial, industrial, manufacturing, and energy industries.

• Troubleshoot and repair electrical and mechanical systems.
• Configure and service switchboards, motor control centers, drives, and automation systems.
• Interpret electrical schematics, drawings, and technical documentation.
• Recommend technical solutions that improve equipment reliability and performance.

• Mentor and train Assistant and Trainee Technicians.
• Provide technical guidance during field service projects.
• Support customer training and knowledge transfer.
• Promote teamwork, continuous improvement, and service excellence.

• Support manufacturing operations when not assigned to field projects.
• Collaborate with Engineering, Manufacturing, and Operations teams.
• Assist with quality improvement and process optimization initiatives.
• Contribute to operational efficiency and customer satisfaction.

• Prepare service reports and maintain accurate project documentation.
• Communicate project status, findings, and recommendations to customers and internal teams.
• Maintain complete service records and technical documentation.
• Represent EPD professionally during all customer interactions.

• Follow all company safety policies, PPE requirements, and customer safety procedures.
• Maintain safe and organized work areas in field and production environments.
• Participate in safety training and compliance initiatives.
• Promote a culture of safety, accountability, and professionalism.

• High School Diploma or equivalent.
• Valid driver’s license with a clean driving record.
• 3-7 years of mechanical, electrical, manufacturing, or field service experience.
• Strong knowledge of medium-voltage systems and electrical power distribution equipment.
• Advanced troubleshooting and diagnostic skills.
• Ability to read electrical schematics and technical documentation.
• Strong communication, leadership, and problem-solving skills.
• Proficiency with Microsoft Office applications and related software.

• Ability to stand and walk for extended periods while performing field service and production activities.
• Ability to safely lift and carry up to 50 pounds.
• Ability to lift bulky or…