Paratransit Operations Manager

Transdev in Marietta, GA is hiring a Paratransit Operations Manager. Our Paratransit Operations Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service‑oriented professionals who are dedicated to safety.

• Competitive compensation package of $60,000 – $70,000.
• Vacation: minimum of 2 weeks.
• Sick days: 5 days.
• Holidays: 12 days (8 standard and 4 floating).
• 401(k) retirement plan, medical, dental, and vision; life insurance; short‑term disability; voluntary long‑term disability.

• Supervise daily activities of operators and coordinate supervisors and dispatch personnel.
• Oversee scheduling of operators, monitor operations and coordinate delivery of service with superiors.
• Oversee road service and trip performance measures, including route start time, on‑time performance, and incidents.
• Work closely with maintenance department to ensure all operation service requirements are met.
• Assist in accident/incident investigation, including on‑site assistance and support to safety and training personnel.
• Respond to customer and driver questions and concerns about no‑shows, cancellations, and missed trips.
• Make hiring decisions for authorized roles; evaluate staff performance; ensure timely completion of all tasks.
• Manage vehicle operator emergency situations and escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and communications tools.
• Oversee and provide training to dispatch personnel.
• Develop Operations department budget.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Support employees and drivers with internal and external requests.
• Coordinate with safety and training departments to meet safety goals and directives.
• Prioritize calls based on importance and urgency.
• Assist with developing and communicating standard operating procedures.
• Maintain contact with drivers to communicate updates, delays, or special instructions.
• May operate a vehicle in revenue service if necessary.
• Other duties as required.

• High school diploma or GED equivalent.
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required.
• Minimum 2–3 years of public transportation supervisory experience.
• Prior experience with paratransit dispatching software and radio dispatch preferred or road supervision experience preferred.
• Thorough knowledge of transit system regulations and operations.
• Computer literate with intermediate knowledge of Microsoft Office.
• Must be able to work shifts or flexible work schedules as needed.
• Strong leadership and organizational skills with the ability to work independently and drive results.
• Excellent written, verbal, and interpersonal skills; ability to engage effectively with diverse audiences.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• High level of problem‑solving and critical‑thinking skills to address service concerns proactively.
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Long periods spent sitting, typing, or looking at a computer screen.
• Work environment combines indoors and outdoors, including frequent walks on sloped, slippery, or uneven surfaces.
• Push and pull objects up to 50 pounds; lift materials up to 50 pounds with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing duties; tolerate exposure to dust, vehicle fumes, and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact