Deposit Operations Specialist

Job Purpose

This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can‑do attitude for deposit products offered by Peoples Bank. Must have the ability to use job knowledge and available systems information to independently answer questions and resolve issues in a timely manner.

• Assist both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems.
• Perform account check backs, and provide information, research, and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit‑related issues.
• Process Regulation E forms, death certificates, and inactive notices.
• Add and check back automatic transfers to the core system.
• Maintain debit cards.
• Maintain thorough understanding of all procedures and applicable regulations.
• Monitor reports, complete service requests, and perform routine account/customer maintenance.
• Perform special projects as assigned.

Normal Hours are 8:00am to 5:00pm, Monday – Friday; some Saturdays 8:00am‑12:00pm.

• High School Diploma or GED certificate required;
  Associate's degree preferred.
• 1‑year of banking experience preferred.
• Strong customer‑care skills and attention to detail.
• Excellent verbal and written communication skills with the ability to respond to customers and co‑workers alike.
• Ability to work in a fast‑paced environment.
• Ability to prioritize tasks and meet designated deadlines.
• Strong knowledge of Microsoft Office products.
• Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required.
• Must be able to work in a team environment and interact in a positive manner with co‑workers and management.
• Efficiency oriented, self‑motivated and a flexible team player who is adaptable to change.

• High School diploma or GED certificate required.

Equal Opportunity Employer M/F/Disabled/Vet. If you are unable to complete this application due to a disability, contact  to ask for an accommodation, alternative application process or other inquiries.