Training Specialist

Responsibilities

• The Training Specialist supports the delivery and ongoing improvement of training programs that build associate skills, confidence, and performance.
• Deliver instructor‑led, virtual, and blended training across systems, products, customer service, and role‑specific topics.
• Facilitate engaging learning experiences that promote participation and skill application.
• Assist with updates to training materials, job aids, and learning resources.
• Support development of training content, including basic multimedia and participant guides.
• Apply adult learning principles to enhance engagement and retention.
• Support Learning Management System (LMS) activities (course assignments, tracking, reporting).
• Assist with course setup, updates, and documentation.
• Provide post‑training support, coaching, and feedback.
• Partner with managers to reinforce learning and support skill development.
• Support training‑related projects and initiatives.
• Gather participant feedback and share insights for program improvement.
• Stay current on emerging tools and technologies (including AI) relevant to learning.
• Perform special projects as assigned.

• Bachelor’s degree (or Associate’s with relevant experience).
• 2–4+ years of experience in training, facilitation, or a related field.
• Strong presentation and communication skills.
• Understanding of adult learning principles.
• Ability to simplify complex information.
• Intermediate knowledge of Microsoft Office Suite.
• Experience with LMS and digital learning tools preferred.
• Collaborative mindset and strong attention to detail.