Lead Customer Service​/Billing Technician Marina Coast Water District

Lead Customer Service/Billing Technician

Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? Are you experienced in producing accurate monthly invoicing and billing? Are you passionate about encouraging and mentoring a team? If that is you, the Marina Coast Water District is looking for a dedicated individual as their new Lead Customer Service/Billing Technician.

Regional Government Services and its staff are conducting this recruitment on behalf of the Marina Coast Water District.

The Position

Under general supervision, provides lead direction and work instruction to assigned Customer Service/Billing staff performing duties related to the establishment and maintenance of customer accounts for water and wastewater services; prepares monthly utility billing; provides direct customer service associated with utility payments, requests for service, responding to complaints and providing information; performs a variety of technical and analytical tasks; provides administrative support to the Customer Service/Billing Supervisor and the Administrative Services Director.

The Ideal Candidate Will:

• Be a self-starter, reliable, organized, and detail oriented with high standards for work product.
• Effectively collaborate, problem-solve, and apply critical thinking skills.
• Have demonstrated experience in leading a team.
• Be familiar with computer billing systems and billing and invoicing practices.
• Be detail-oriented with exceptional organizational and time management skills.
• Be able to make accurate arithmetic, financial and statistical computations.
• Have demonstrated experience receiving customer payments, making change, issuing receipts, balancing cash and preparing deposit documents and end-of-day reports.
• Have intermediate to advanced skills using a desktop computer and Microsoft Word and Excel.
• Be able to interact tactfully, effectively, courteously, and concisely orally and in writing.

Competencies

• Adaptability and Flexibility – Can shift gears comfortably
• Attention to Detail - Accomplishes tasks with thoroughness and accuracy
• Communication - Shares information with, and receives information from constituents using oral, written, and interpersonal communication skills
• Customer Service - Implements activities designed to enhance the level of customer satisfaction and efficiency.
• Interpersonal Relations - Builds relationships based on mutual trust and respect
• Problem Solving - Sees and defines problems and implements solutions
• Reliability and Commitment - Shows commitment, dedication, and accountability in one's work, and follows through on all projects, goals, and aspects of one's work

About the Client

It's an exciting time to work for the District and be such an integral part of this high-profile opportunity, while also living on the Central Coast of California along the scenic Monterey Bay area—It just doesn't get any better…

Currently, the Marina Coast Water District is actively engaged in the conversion of the former Fort Ord military base into a vibrant mixed-use community, including approximately 6,000 new homes and several hundred thousand square feet of commercial/industrial facilities. Our mission is to provide high quality water, wastewater, and recycled water services to the District's expanding communities through management, conservation, and development of future resources at reasonable costs.

Our vision is to become the leading public supplier of integrated water and wastewater services in the Monterey Bay Region.

Examples of Duties

to view the full job description.

Typical Qualifications

Training and Experience :

To qualify, a successful incumbent must possess both education and experience, which would provide the required knowledge and abilities. Experience may substitute for education. Minimum requirements to obtain the requisite knowledge and abilities are:

Equivalent to high school graduate supplemented by business school or college level coursework in business and computer applications with five (5) years of customer service/billing support experience at a level equivalent to the District's…