Customer Service Representative; CSR

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Do you enjoy helping people and providing excellent customer service? The City of Marinette is seeking a friendly, organized, and customer-focused Customer Service Representative to join our Water and Wastewater Utilities team.

As one of the first points of contact for our residents and businesses, you’ll play an important role in delivering exceptional customer service while supporting the daily operations of our utility office. If you enjoy working with people, staying organized, and being part of a collaborative team, we’d love to hear from you!

As a Customer Service Representative, you will:

• Provide courteous customer service in person, by telephone and through email.
• Answer customer questions regarding water and wastewater utility services.
• Process utility payments and maintain accurate customer account records.
• Balance daily cash receipts and process deposits.
• Process mail and perform general administrative support duties.
• Assist with utility billing functions and payment arrangements.

Part-Time (20 hours per week). Monday – Friday 12:00 p.m. – 4:00 p.m. Although this is a part-time position, employees receive an excellent benefit package, including: paid holidays, vacation leave (available upon hire), sick leave, basic life insurance, employee assistance program (EAP) and more!

Salary: Starting Wage: $19.45 per hour. Step Wage increases. Eligible for annual cost-of-living adjustments (COLA), subject to Common Council approval.

High school diploma or equivalent;
At least three (3) years general office experience involving significant public contact. A minimum of one (1) year of customer service experience. Experience handling cash and balancing daily receipts. Strong computer skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Valid driver’s license with an acceptable driving record.

Applicants will be reviewed as they are received. This position will remain open until filled. Please submit a completed City of Marinette Employment Application to Human Resources, City of Marinette, 1905 Hall Ave, Marinette, WI 54143 or email joczus.us.

The City of Marinette is an Equal Opportunity Employer

Employer City of Marinette

Address 1905 Hall Ave, Marinette, WI 54143