Loan Servicing Specialist III

Overview

Pay Range: $17.13 USD to $19.69 USD

Description
:
Responsible for performing general loan servicing duties. Preparation of complex consumer and commercial loan documentation, adjustments to loan files and related data in core processing system, and maintaining accurate records, all while ensuring accuracy and completeness.

• Input data accurately and efficiently into the various systems and databases utilized by the Bank.
• Review loan file adjustment requests for accuracy and policy compliance prior to inputting into core processing system.
• Review loan payment transactions for accuracy and identify and correct posting errors.
• Update Bank’s core processing system with index values used for interest accrual calculation.
• Respond to complex loan inquiries from Bank team members and provide accurate responses or viable solutions to problems.
• Escrow account analysis, disbursement, balancing, and posting.
• Complete necessary research and provide professional responses to both internal and external customer inquiries.
• Prepare complex loan documents with complex ownership structures for commercial and consumer loans, ensuring that all necessary documentation has been collected, approvals have been granted, and all standard compliance requirements have been fulfilled.
• Onboard complex loan transactions such as SBA Lending, loans with attorney prepared documents, complex loan participation structures, and loans with multifaceted rate structures and payment streams.
• Verify that the Bank’s core processing system accurately reflects the terms and conditions of all loan agreements while ensuring adherence to Bank policy.
• Complete the loan file review process and identify and track missing documentation.
• Maintain systems and controls that ensure complete and accurate credit and collateral files on an ongoing basis, including collateral insurance coverage, tracking and perfecting collateral documents, maintaining complete and current financial information and other credit documentation.
• Review and understand loan exception reports and complete necessary research to make corrections.
• Create, compile, and interpret detailed reports for Loan Operations.
• Complete various complex general ledger and DDA reconciliation functions, both daily and monthly.
• Create and edit integrated general ledger lines.
• Assist with the purchase and sale of loan pools and associated intricate servicing requirements.
• Act as a resource and assist other Loan Operations team members with various job functions.
• Prepare written procedures and maintain process documentation.
• Participate and identify process improvement discussions to identify efficiencies in workflow and improve quality.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School diploma or equivalent.
• Two years’ banking experience and/or two years of training in loan operations.

• Must successfully meet the requirements of Loan Servicing Specialist I & II positions.
• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to problem solve, prioritize tasks, and meet required deadlines.
• Ability to respond to common inquiries or complaints from customers, co-workers, or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude…