Loan Servicing Specialist II

Pay or shift range: $16.01 USD to $18.41 USD. The listed range is the estimated amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Summary:

Responsible for performing general loan servicing duties. Prepare moderately complex consumer and commercial loan documentation, process adjustments to loan files and related data in core processing system, maintaining accurate records with accuracy and completeness.

include but are not limited to the following. Other duties may be assigned.

• Input data accurately and efficiently into the various systems and databases utilized by the Bank.
• Review loan file adjustment requests for accuracy and policy compliance prior to inputting into core processing system.
• Verify that the Bank’s core processing system accurately reflects the terms and conditions of all loan agreements while ensuring adherence to Bank policy.
• Review loan payment transactions for accuracy and identify and correct posting errors.
• Review and understand loan exception reports and complete necessary research to make corrections.
• Respond to loan inquiries from Bank team members and customers and make corrections as necessary.
• Create, compile, and interpret reports for Loan Operations.
• Complete various complex general ledger and DDA reconciliation functions, both daily and monthly.
• Escrow account analysis, disbursement, balancing, and posting.
• Complete the loan file review process and identify and track missing documentation.
• Complete necessary research and provide professional responses to both internal and external customer inquiries.
• Prepare moderately complex loan documents for commercial and consumer loans, ensuring that all necessary documentation has been collected, approvals have been granted, and all standard compliance requirements have been fulfilled.
• Update Bank’s core processing system with index values used for interest accrual calculation.
• Participate in process improvement discussions to identify efficiencies in workflow and improve quality.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, Cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/

Experience:



• High School diploma or equivalent.

• One year of banking experience and/or one year of training in loan operations.

Knowledge/Skills/Abilities:

• Must successfully meet the requirements of Loan Servicing I position.

• Strong organizational skills and attention to detail.

• Strong customer service orientation.

• Ability to problem solve, prioritize tasks, and meet required deadlines.

• Ability to respond to common inquiries or complaints from customers, co-workers, or vendors.

• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.

• Ability to define problems, collect data, establish facts and draw valid conclusions.

• Must understand and comply with company policies and procedures.

• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.

• Ability to accurately and quickly complete standard mathematical and finance related calculations.

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Ability to use a calculator, computer, and applicable software.

• Ability to use Microsoft Office Programs, specifically Word, Outlook, Teams and Excel.

• Must have the ability to learn and operate various databases and loan origination software systems.

Physical Demands
:
The physical demands…