Ambulance Dispatcher Marion, IL

Ambulance Dispatcher job at Medic One Medical Response. Marion, IL.

Medic One Medical Response is a leader in pre-hospital medicine and healthcare transportation system design and operations. Since 1999, we've grew from 2 ambulances and 8 employees to a fleet of 100+ vehicles and 500 team members. Medic One Medical Response was named to the 2014, 2015, 2016, 2017 and 2019 Inc. Magazine 500|5000 fastest growing companies in America list. The winner of a Stevie Award for outstanding healthcare and several Star of Life awards;

we pride ourselves in an Organizational Culture that is welcoming, caring, accountable, and fast-paced.

Medic One Medical Response provides emergency medical ambulance services to facilities and communities in Texas, Tennessee, Mississippi and Illinois. We are the primary Veterans Affairs health system ambulance provider for North Texas, Southern Illinois, Southern Indiana and Western Kentucky. A nationally known and respected disaster response provider; we are partnered with several state EMAC’s and well as a national federal ambulance contract through FEMA for national disaster deployments.

In our over 22 years of operation we have transported over 1,000,000 patients.

If you are Driven, Empathetic, Engaging, and Adaptable, you will fit right in! We are a team of growth-minded, customer-centric, and entrepreneurial go-getters and as our newest team member you will serve as an integral part of our organization by leading through inspiration, professional growth and development, providing outstanding patient care all while serving as an ambassador for mitigating safety and risk incidents, improving workplace culture with a positive attitude and being a patient advocate.

At Medic One Medical Response we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become. We invite to join us as we build a new culture in EMS.

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Reports to: Supervisor

Employees Supervised/Directed: None

Under direction of the Communications Supervisor and Medic One Medical Response management, the ideal Communications Specialist (“incumbent”) will perform duties associated with answering calls and communication with and dispatching ambulances to the sick and injured in accordance with all applicable laws, regulations, and Medic One Medical Response communications protocols and operational policies.

The incumbent must possess and apply knowledge and skills necessary to perform the duties of a communications specialist, in a dignified and compassionate manner, including:

• Effectively receive incoming requests for service from client base.
• Perform call triage when appropriate to insure patients receive most appropriate level of care.
• Input, via CAD, complete and accurate run information to allow successful deployment of resources and reimbursement for services.
• Provide exceptional customer service to both internal and external customers.
• Efficiently direct and deploy field resources to meet customer expectations.
• Maintain accurate system status management.
• Account for and insure field resource safety at all times.
• Deal with stressful situations with poise and professionalism.
• Immediately notify supervisor and/or manager of unusual occurrences
• Report and document response/service failures or violations of policy and procedures to supervisor and/or manager.
• Perform timely notifications as outlined in SOPs (info/stats pages, turn calls, etc.)
• Receive and respond to non-transport related customer requests in a timely manner.
• Coordinate and support operational needs of department.
• Efficiently use Communications technologies including CAD, radio, paging and cellular systems.
• Perform daily duties including PCS tracking, reports distribution and other duties as assigned.
• Maintain flexibility and resilience towards change.
• Constantly strive to improve processes and systems.
• Attend scheduled company and departmental meetings and functions…