Universal Head Teller - Marion West

The Hook:
Lead the Line, Inspire the Team

Are you a cash-management expert with a natural talent for leadership? As our Universal Head Teller, you are the heartbeat of the branch's daily operations. We are looking for a high-energy leader to supervise the teller line, ensuring every member is greeted with a smile and every cent is accounted for. If you're ready to step into a supervisory role where you can mentor your peers, manage branch-wide cash assets, and ensure a secure, efficient environment, we want you at the front of our team.

About SIU Credit Union We are built on a simple idea: "People Helping People." We're working for you, our members, and our neighbors to keep our community's finances strong. We believe in building a supportive environment where we all work together to help Southern Illinois grow.

The Universal Head Teller is the bridge between branch management and frontline service. By coordinating schedules, supervising complex processes like wire transfers, and managing the branch vault and ATM, you ensure the branch runs smoothly and securely. Your leadership in coaching tellers and maintaining strict regulatory compliance protects the credit union's integrity while providing a "best-in-class" experience for our members.

• Frontline Leadership: Coordinate scheduling and daily duties for the teller team, setting a professional example and handling performance evaluations and coaching.
• Master Cash Management: Maintain total accountability for the branch vault, ATM, and cash recyclers-managing the ordering, receiving, and disbursement of cash supplies.
• Expanded Member Support: Beyond standard transactions, you'll help members open accounts, manage direct deposits, handle stop payments, and resolve basic bookkeeping questions.
• Wire & Card Oversight: Supervise the wire transfer process and assist with card services tasks to ensure fast and accurate member support.
• Proactive Growth: Actively cross-sell credit union products and introduce members to new financial solutions that meet their needs.
• Security & Compliance Champion: Ensure the highest level of security on the teller line, maintaining records in accordance with all industry regulations and internal policies.

• The Heart: A supportive leadership style and a dedication to maintaining a professional, high-trust environment for both staff and members.
• The
  
  Experience:
  
  At least six months of cashier/money handling experience is required (previous leadership experience in a financial setting is a plus).
• The
  
  Education:
  
  High school diploma or equivalent.
• The Leadership
  
  Skills:
  
  Strong decision-making abilities and the administrative judgment to manage staff confidentiality and performance documentation.
• The Essentials: Must be bondable and detail-oriented

• Community Impact: See the direct results of your work in your own backyard.
• Collaboration: A culture that ditches "us vs. them" for a supportive team environment.
• Benefits: Paid time off, paid holidays, 401(k) profit share options

• Status: Full-Time, Non-Exempt (Supervisory)
• Location: On-site – Branch Location
• Hours: Monday – Friday with a Saturday rotation

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