Director of Operations

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Director of Operations

Mammoth Fieldhouse | Marion, IL

Full-Time | Exempt | Reports to Executive Leadership

Mammoth Fieldhouse is a competitive social venue where sport, food, and community share one roof. Pure Putt. Flight Deck. Pickleball. Battle Bats. A scratch kitchen and a full bar built to stand on their own. Open play, leagues, tournaments, and private events, all night, every night.

Three rules run our buildings:
No Sidelines, No Spectators. Elite Isn't Exclusive. Competition Is Community. Everyone plays, everyone belongs, and a good time beats a good score.

The Director of Operations runs the entire venue. You own the P&L, set the service standard, build and develop the leadership team, and hold the culture that makes this place work.

This is a floor-forward leadership role. You spend peak service in the building with your team, and the rest of your week in the numbers, in one-on-ones, and in front of your department managers. When the venue performs, the team performs with you. When something breaks, it stops with you.

Mammoth Fieldhouse Marion runs as one operation, not several departments that share an address. Food and beverage, kitchen, bar, guest services, events, and every game in the building report through you.

Own the venue P&L end to end. Revenue, labor, COGS, and operating expense, with a standing focus on profitability and long-term growth.

Build and defend the annual operating budget. Forecast weekly and manage to it.

Approve all department schedules against the sales forecast. Final approver on payroll, overtime, and punch corrections.

Own cash handling, POS reconciliation, inventory receiving, and end-of-day deposits.

Build the leadership bench. Hire, coach, and retain department managers who can run the building when you are not in it.

Hold consistent one-on-ones with every salaried manager. Develop them on purpose, not by accident.

Lead the daily pre-shift huddle and the weekly leadership meeting. Every teammate walks onto the Field knowing the plan.

Own recognition. Celebrate teammate wins loudly and every week.

Set and enforce the Unreasonable Hospitality standard in every department, every shift.

Serve as the final escalation point for guest recovery above the frontline authority threshold.

Own the scores. Monitor feedback and ratings, find the pattern behind the complaint, and coach to it.

Maintain visible presence on the floor during peak service. This is non-negotiable.

Grow repeat play: leagues, tournaments, memberships, and programming that turn a first visit into a standing reservation.

Partner with Events on private buyouts, corporate functions, league nights, and social bookings. Protect the guest experience while growing the book.

Partner with the F&B Manager on menu development, beverage program, and bar performance.

Work with marketing on the programming calendar and on filling the slow parts of the week, not just the busy ones.

Own daily open-to-close readiness across the full venue: bar, kitchen, Pure Putt, Flight Deck bays, Pickleball courts, and Battle Bats cages.

Conduct or delegate the safety walkthrough at the start of every shift. Own the preventive maintenance schedule and approve all work orders.

Monitor pacing all service: bay and court turnover, wait times, ticket times, and bar throughput.

Ensure full compliance with health, safety, and alcohol service regulations across every department. Certifications current, always.

Serve as the primary contact for ownership and senior leadership on venue performance.

Lead special projects and strategic initiatives as directed by executive leadership.

First 30 Days:
You know every teammate by name, every line of the P&L by heart, and every weak point in the operation by evidence. You deliver a written assessment with a ranked plan.

First 90 Days:
Leadership bench is complete and coached. Service standards are live and visible in every department. Guest scores are trending up. Labor and COGS are inside target.

First Year:
Profitable and on budget. Turnover below market. A growing league, membership, and events book. And a reputation across Southern Illinois that makes this the default plan on a Friday night.

• 5 or more years in hospitality, entertainment, or venue management,…