Collections Security Officer

• Job Category Fund Collections, Armed Security
• Employee Type Full Time
• Manage Others No

• Name Lee Ann Hille
• Phone

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with J&J Ventures Gaming LLC. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset.

We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

As a Collections Security Officer, you will play a vital role in executing video gaming collections while ensuring the safety and security of company assets. This position requires carrying a firearm and maintaining a high level of professionalism, sound judgment, and situational awareness. Qualified candidates must be 21 years of age or older, possess a valid driver's license with a clean driving record, hold a valid Illinois FOID card, and successfully meet the licensing requirements of the Illinois Gaming Board (IGB) and the Illinois Department of Financial and Professional Regulation (IDFPR), including fingerprinting and background screening.

The ideal candidate demonstrates strong moral character, integrity, and a calm, composed demeanor. This role requires the ability to work in a fast‑paced environment, perform collections at customer locations, and remain constantly aware of surroundings to help maintain a safe and secure environment for employees, customers, and company assets.

• Deliver exceptional customer service while maintaining a professional and courteous demeanor.
• Securely handle, transport, and account for currency with accuracy, integrity, and attention to detail.
• Safely transport and reconcile assigned funds to support the resolution of gaming-related issues.
• Maintain accurate and detailed records of all fund transactions and related documentation.
• Generate, collect, and process gaming machine activity reports in accordance with company procedures.
• Remain alert and maintain situational awareness while communicating effectively with team members and customers.
• Comply with all departmental, company, and applicable state policies, procedures, and regulatory requirements.
• Assist with additional duties and special projects as assigned to support departmental operations.

Note:

This is not an exhaustive list; additional duties may be assigned as needed.

• Ability to effectively collaborate with the team leader
• Ability to work closely with the Regional Operations Manager
• Ability to collaborate and communicate effectively with team members
• Ability to maintain professional working relationships with establishment owners, employees and patrons utilizing video gaming terminals within establishments

• At least 21 years of age.
• Able to obtain and maintain all required gaming and armed security licenses.
• Possess a valid driver's license with a satisfactory driving record.
• Hold a valid Firearm Owner's Identification (FOID) card.
• Proficient in using computers and standard business software.
• Able to read, write, and perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
• An effective communicator with strong verbal and written communication skills and the ability to interact professionally with customers, coworkers, supervisors, and cross-functional teams.
• Reliable, detail-oriented, and committed to maintaining accuracy, accountability, and…