Student Account Specialist

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Apply now Job no: 494852
Work type: Hourly (Full Time)
Location: Hybrid (2 Office / 3 Remote)
Categories: Business/Accounting/Finance

Job Title: Student Account Specialist 1

Reporting Relationship: Billing Coordinator

Unit: National & Global

Department: APS Accounting Services

The purpose of this position is to ensure accurate billing, provide customer service, and manage balances for enrolled students.

• Review changes on the student record while applying state and/or federal regulations to assess and complete the next required action
• Exercise a thorough understanding of a variety of payment types in order to advise students of their responsibility or payment due to assure current status
• Follow-up on financial aid actions on the student account, issuing refunds and collecting balances due
• Accurately assess past due status of account to determine necessary notice to student; advise student of options for returning to current status
• Apply internal policies and state and/or federal regulations to evaluate an account after disbursement of financial aid to accurately calculate and request the appropriate refund within the compliance deadline
• Provide timely customer service to students and university departments, primarily via phone
• Serve as back-up for all Student Account Specialists 1
• Perform other duties as assigned

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

• Associates required or work equivalent

• Ability to work accurately with attention to detail and numbers
• Analytical thinking skills
• Ability to handle and prioritize multiple tasks
• Excellent interpersonal skills relating effectively with staff, students, and other departments
• Computer skills, primarily with Excel and web based programs
• Ability to handle confidential information appropriately

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 23 Feb 2026 Eastern Standard Time
Applications close: 29 Mar 2026 Eastern Daylight Time